Calderbrook Housing Group - Order Form (signed)
Documentexecuted Calderbrook Housing Group · order_form · executed · 2025-08-11
Executed order form for the Growth tier at £44k per year, annual in advance, 30 days from invoice. Availability 99.5%, P1 first response 1 business hour. Term 2 Sep 2025 to 1 Sep 2026, signed 11 Aug 2025.
What it says
What this says
Current to 13 Oct 26Executed order form for the Growth tier at £44k per year, annual in advance, 30 days from invoice. Availability 99.5%, P1 first response 1 business hour. Term 2 Sep 2025 to 1 Sep 2026, signed 11 Aug 2025.
What it is: an executed order form under the MSA for Calderbrook Housing Group, Growth tier, 40 licensed users. It states that it prevails over any earlier draft, proposal or CRM record.
Commits: availability 99.5%, P1 first response 1 business hour, and nightly refresh "Complete by 07:00 customer local time on business days". Billing is annual, in advance, payable within 30 days.
Unusual: service credits are "Availability only", so a stale-data month earns no credit. Renewal is not automatic: "Any renewal is agreed separately in writing under the MSA".
Not settled: the subscription end date of 1 Sep 2026 is before the as-of date. The document does not show whether a renewal was agreed, nor the connector allowance figure or any connector delivery dates. The customer signatory is not named.
As found in this document
Current to 9 Oct 26- Date end1 Sep 2026Source: object_read:doc_007_015
- Date signed11 Aug 2025Source: object_read:doc_007_015
- Date start2 Sep 2025Source: object_read:doc_007_015
- Price£44,000Source: object_read:doc_007_015
- Availability99.5%Source: object_read:doc_007_015
- P1 first response1 business hourSource: object_read:doc_007_015
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_007_015
- Service credit10% of one month's fee for a month in which the availability commitment is missed10% of one month's fee for a month in which the availability commitment is missed · Source: object_read:doc_007_015
- Credit basisAvailability onlySource: object_read:doc_007_015
- Billing frequencyAnnual, in advanceSource: object_read:doc_007_015
- Payment terms30 days from invoice dateSource: object_read:doc_007_015
- Licensed users40Source: object_read:doc_007_015
The document
Body
Calderbrook Housing Group - Order Form (signed)
Status: Executed
This Order Form is made under the Master Services Agreement between BB-Demo and Calderbrook Housing Group. It sets out the subscription, the price, the term and the service levels that apply. Where this Order Form differs from any earlier draft, proposal or CRM record, this executed Order Form prevails.
Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BB-Demo | Calderbrook Housing Group |
| Location | London | Leeds |
| Commercial contact | Tom Ashdown, Account Executive | Authorised signatory, Calderbrook Housing Group |
| Customer success manager | Daniel Okafor | Not applicable |
Calderbrook Housing Group is a housing association in West Yorkshire and has been a BB-Demo customer since 2 Sep 2024.
Subscription
| SKU | Description | Quantity | Unit price (annual) | Discount | Net amount (annual) | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | 0% | £44k | Yes |
Tier: Growth
Licensed users: 40
Read the whole document (3,816 characters)
The Growth tier covers several teams, with the Growth user allowance and connector allowance, pages, chat and search, the dashboards builder and quarterly business reviews with the customer success manager.
Commercial summary
| Item | Value |
|---|---|
| Annual recurring revenue (contracted) | £44k |
| Total contract value | £44k |
| Discount | 0% |
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice date |
| Currency | GBP |
The total contract value equals the annual subscription fee, because the term is one year and no discount applies.
Term
| Date | |
|---|---|
| Subscription start date | 2 Sep 2025 |
| Subscription end date | 1 Sep 2026 |
| Order Form signed | 11 Aug 2025 |
The subscription runs for one year from the start date to the end date shown above. Any renewal is agreed separately in writing under the MSA, and the customer success manager will raise it with the customer ahead of the end date.
Service levels
The following service levels apply to the Growth tier for the term of this Order Form.
| Service level | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for a month in which the availability commitment is missed |
| Credit basis | Availability only |
Notes on service credits
- Service credits are calculated on availability only. A month in which the brain was available but answered from data that was not refreshed on time does not attract a credit under this Order Form.
- A credit is applied against a later invoice. It is a one-off adjustment and does not change the annual recurring revenue shown above.
Billing
BB-Demo will invoice the annual subscription fee in advance on or after the subscription start date. Invoices are payable within 30 days. Invoices are issued to the customer's finance team at the billing contact held on the account.
General
- This Order Form incorporates the MSA and is subject to its terms.
- The subscription is licensed for the number of users shown above. Changes to the user allowance or the connector allowance, or the addition of any add-on, require a written amendment signed by both parties.
- Nothing in this Order Form changes the data processing terms already agreed between the parties.
Signatures
Signed by the authorised representatives of the parties on 11 Aug 2025.
| For BB-Demo | For Calderbrook Housing Group | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Authorised signatory, Calderbrook Housing Group |
| Date | 11 Aug 2025 | 11 Aug 2025 |
| Signature | Signed | Signed |
Unusual terms
Current to 9 Oct 26- Service credits for availability only
- Renewal agreed separately in writing