Calderbrook Housing Group - Order Form (signed)
Documentexecuted Calderbrook Housing Group · order form · executed · 16 Aug 2024
Executed order form for the Growth tier, signed 16 Aug 2024 under the Master Services Agreement. Subscription £44k a year plus £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour, term 2 Sep 2024 to 1 Sep 2025.
What it says
What this says
As at Fri 9 Oct 2026Executed order form for the Growth tier, signed 16 Aug 2024 under the Master Services Agreement. Subscription £44k a year plus £12k one-off implementation. Availability 99.5%, P1 first response 1 business hour, term 2 Sep 2024 to 1 Sep 2025.
What it is: an executed order form, version 1, signed by Tom Ashdown for BG-Demo and a Director for the customer on 16 Aug 2024. It covers the Growth tier and an eight-week implementation of up to eight connectors.
Commits: "Annual, in advance" billing, payment "30 days from invoice date", availability 99.5% and P1 first response of 1 business hour. The nightly refresh must be "Complete by 07:00 customer local time on business days".
Unusual: service credits are "Availability only", so a late refresh gives no credit on this tier. The total contract value of £56k includes the one-off fee; the subscription alone is £44k.
Not settled: the term ended on 1 Sep 2025 and renewal is "by a new order form agreed between the parties". This document does not show whether a renewal was signed or what price applies now.
As found in this document
As at Fri 9 Oct 2026- Date end1 Sep 2025Source: the AI read of this record
- Date renewal1 Sep 2025Source: the AI read of this record
- Date signed16 Aug 2024Source: the AI read of this record
- Date start2 Sep 2024Source: the AI read of this record
- Price£44,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 business hourSource: the AI read of this record
- Nightly data refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment terms30 days from invoice dateSource: the AI read of this record
- Subscription invoice£44,000, raised at the start of the termSource: the AI read of this record
- Implementation invoice£12,000, one-offSource: the AI read of this record
- Total contract value£56,000Source: the AI read of this record
The document
Body
Calderbrook Housing Group - Order Form (signed)
Status: Executed Version: 1 Signed: 16 Aug 2024 Governing agreement: BG-Demo Master Services Agreement
This Order Form is made under the BG-Demo Master Services Agreement between the parties below. It sets out the subscription and the one-off implementation that Calderbrook Housing Group is buying, the term, the charges and the service levels that apply. Where this Order Form differs from the standard service levels or terms, this Order Form prevails.
1. Parties
| Supplier | Customer | |
|---|---|---|
| Name | BG-Demo | Calderbrook Housing Group |
| Location | London | Leeds |
| Sector | Data business | Housing association |
| Account owner | Tom Ashdown, Account Executive | Business Intelligence team |
| Customer success manager | Daniel Okafor | Not applicable |
2. Subscription and services
Read the whole document (5,388 characters)
BG-Demo will build and run B-Glass inside the Customer's own Snowflake account, giving the Customer's business-intelligence team a single AI-queryable layer over its operational data. The Customer has bought the Growth tier, which covers several teams and includes the dashboards builder and quarterly business reviews.
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 0% | £44k | Yes, annual |
| IMP-GROWTH | Implementation – Growth (8 weeks, up to 8 connectors) | 1 | £12k | 0% | £12k | No, one-off |
Summary of charges
| Item | Amount |
|---|---|
| Annual recurring subscription | £44k |
| One-off implementation fee (fixed) | £12k |
| Total contract value | £56k |
The total contract value includes the one-off implementation fee. The annual subscription on its own is £44k. No discount applies to either line.
3. Term
| Start date | 2 Sep 2024 |
| End date | 1 Sep 2025 |
| Initial term | One year |
| Tier | Growth |
The subscription starts on 2 Sep 2024 and runs to 1 Sep 2025. Renewal is by a new order form agreed between the parties. The Customer's customer success manager will raise renewal with the Customer ahead of the end date, in line with the notice process in the Master Services Agreement.
4. Implementation
The implementation is a fixed-fee engagement of eight weeks, starting after the start date above. It covers connecting up to eight of the Customer's source systems to the brain and bringing the Customer's business-intelligence team to a working position on pages, chat, search and dashboards.
The implementation fee is a one-off charge and is not part of the annual recurring subscription. It is not repeated at renewal.
5. Billing and payment
| Billing frequency | Annual, in advance |
| Payment terms | 30 days from invoice date |
| Currency | GBP |
| Subscription invoice | £44k, raised at the start of the term |
| Implementation invoice | £12k, one-off |
Invoices are issued by BG-Demo to the Customer's finance team. Amounts are exclusive of VAT, which is added at the applicable rate.
6. Service levels
The following service levels apply to the subscription for the term of this Order Form.
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly data refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with an availability breach |
| Credit basis | Availability only |
Notes on service credits
- Service credits under this Order Form are calculated on availability only. A late or incomplete nightly refresh is a service matter to be raised through support, but it does not by itself give rise to a service credit on the Growth tier.
- A service credit is applied against a later invoice and is a one-off adjustment, not a change to the annual recurring subscription.
- Availability is measured by BG-Demo and reported to the Customer on request.
7. Customer responsibilities
- Provide timely access to the source systems to be connected, and a named technical contact for the implementation.
- Tell BG-Demo promptly when a connected system is changed, replaced or retired, as this can interrupt data loading.
- Keep the number of administrators and users within the Growth tier allowance, or agree an add-on in writing.
- Pay undisputed invoices within the payment terms above.
8. Supplier responsibilities
- Deliver the implementation as scoped in section 4.
- Run the brain inside the Customer's Snowflake account and meet the service levels in section 6.
- Provide quarterly business reviews as part of the Growth tier.
- Respond to support requests at the priorities and times set out in section 6.
9. General
This Order Form, together with the Master Services Agreement, is the entire agreement between the parties for the services described. It may be varied only in writing signed by both parties. It supersedes any earlier draft or proposal for the same services.
10. Signatures
Signed by the authorised signatories of each party on 16 Aug 2024.
| For BG-Demo | For Calderbrook Housing Group | |
|---|---|---|
| Name | Tom Ashdown | Authorised signatory |
| Title | Account Executive | Director, on behalf of Calderbrook Housing Group |
| Signature | Signed | Signed |
| Date | 16 Aug 2024 | 16 Aug 2024 |
Unusual terms
As at Fri 9 Oct 2026- Service credits on availability only, none for late refresh
- Total contract value includes one-off implementation fee
- Renewal by new order form, no auto-renewal