Hollins Tarrant - Master Services Agreement (signed)
Documentexecuted Hollins Tarrant · contract · executed · 13 Dec 2023
Executed MSA signed 13 Dec 2023 for the Starter tier. Availability 99.5%, P1 first response 4 business hours. Subscription £20k per year plus a one-off £6,000 implementation, £26k for the first term.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA signed 13 Dec 2023 for the Starter tier. Availability 99.5%, P1 first response 4 business hours. Subscription £20k per year plus a one-off £6,000 implementation, £26k for the first term.
What it is: the executed master services agreement between BG-Demo and Hollins Tarrant, a recruitment firm based in Bristol, for B-Glass at Starter tier. Signed 13 Dec 2023, first term 4 Jan 2024 to 3 Jan 2025.
Commits: availability of 99.5%, P1 first response of 4 business hours, and a service credit of "5% of one month's fee, for availability only". The nightly refresh completes by 07:00 customer local time on business days. Invoices are payable within 30 days, annually in advance.
Unusual: nothing off the standard Starter terms. Fees are at list with 0% discount, and an executed order form prevails for the lines it covers.
Not settled: the text states no renewal date or auto-renewal, and does not say what happens after 3 Jan 2025. The customer signatory is not named, only "authorised signatory". Later order forms or renewals are not shown.
As found in this document
As at Fri 9 Oct 2026- Date end3 Jan 2025Source: the AI read of this record
- Date signed13 Dec 2023Source: the AI read of this record
- Date start4 Jan 2024Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- First response to a priority one issue4 business hoursSource: the AI read of this record
- Service credit5% of one month's fee, for availability onlySource: the AI read of this record
- Nightly refreshcompletes by 07:00 customer local time on business daysSource: the AI read of this record
- Subscription fee£19,500, annual, in advanceSource: the AI read of this record
- Implementation fee£6,000, one-offSource: the AI read of this record
- Total contract value for the first term£25,500Source: the AI read of this record
- PaymentInvoices are payable within 30 days of the invoice dateSource: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
Body
Hollins Tarrant - Master Services Agreement (signed)
Status: Executed Date of signature: 13 Dec 2023
Parties
This master services agreement is made between BG-Demo, a London data business (the supplier), and Hollins Tarrant, a recruitment firm based in Bristol (the customer).
Services
BG-Demo provides B-Glass, Starter tier, built and run inside the customer's own Snowflake account, together with the one-off implementation of that service. Individual orders are placed under this agreement by order form.
Term
| Item | Value |
|---|---|
| Start date | 4 Jan 2024 |
| End date of the first term | 3 Jan 2025 |
| Billing frequency | Annual, in advance |
Fees
| SKU | Description | Quantity | Unit price | Discount | Net |
|---|---|---|---|---|---|
| SUB-STARTER | B-Glass, Starter, annual subscription | 1 | £20k | 0% | £20k |
| IMP-STARTER | Implementation, Starter (four weeks, up to four connectors), one-off | 1 | £6,000 | 0% | £6,000 |
The total contract value for the first term is £26k. The recurring annual amount is £20k. The implementation line is a one-off fee.
Payment
Read the whole document (1,948 characters)
Invoices are payable within 30 days of the invoice date. The subscription is invoiced annually in advance. All amounts are in pounds sterling.
Service levels
| Measure | Level |
|---|---|
| Availability | 99.5% |
| First response to a priority one issue | 4 business hours |
| Service credit | 5% of one month's fee, for availability only |
The nightly refresh completes by 07:00 customer local time on business days.
Order of precedence
Where an executed order form under this agreement states different commercial terms, the order form prevails for the lines it covers.
Signatures
| For BG-Demo | For Hollins Tarrant |
|---|---|
| Name: Tom Ashdown | Name: authorised signatory |
| Title: Account Executive | Title: authorised signatory of Hollins Tarrant |
| Date: 13 Dec 2023 | Date: 13 Dec 2023 |