Coniston Lodge Hotels / BG-Demo – Discovery
Callcompleted
Coniston Lodge Hotels · 3 Mar 2026 11:15
Discovery call on 3 Mar 2026 with Coniston Lodge Hotels. Guest information is spread across four systems and stitched together by hand. Sophie Ling pitched Starter and agreed to set up a demo on their own data.
What was said
What this says
As at Fri 9 Oct 2026Discovery call on 3 Mar 2026 with Coniston Lodge Hotels. Guest information is spread across four systems and stitched together by hand. Sophie Ling pitched Starter and agreed to set up a demo on their own data.
What happened: Sophie Ling ran a discovery call with Imelda Postlethwaite and Charles Braithwaite on 3 Mar 2026. Both described the problem, then asked about connectors, cost, users and support.
Customer view: Imelda said guest information is spread across the reservation system, email, feedback forms and the hotel chat system. Charles wanted to know what problem the brain solves for them.
Commercial: Sophie positioned Starter, quoting twenty-two thousand annually and twenty-eight thousand in year one including implementation. That is a verbal quote, not a proposal or order form.
Watch: Sophie promised dates for a demo on their real bookings and emails. The evidence does not show whether it was held or whether a proposal followed.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Sophie Ling to send demo dates for the following week and run the demo on their own data.
Risks
As at Fri 9 Oct 2026- Charles asked what problem the brain solves, so the value case is not yet made.
- No demo date is fixed in the call, so momentum depends on Sophie following up.
Opportunities
As at Fri 9 Oct 2026- Starter fits one team with up to four connectors: reservation system, email, chat and a helpdesk.
- A demo on Coniston Lodge Hotels' own bookings and emails can make the value concrete.
Transcript
Sophie LingMorning Imelda, Charles, thanks for taking the time. How's the week going?
Imelda PostlethwaiteBusy, but good. Looking forward to hearing more about the brain.
Charles BraithwaiteYes, we're keen to understand what problem this solves for us.- Sophie LingFair question. So I'm curious: when you get a guest complaint or a booking question, how do you find the information? Where does it live?
- Imelda PostlethwaiteThat's part of the challenge, to be honest. It's spread across the reservation system, our email, feedback forms, the hotel chat system. We have to manually stitch it together.
- Charles BraithwaiteSo the idea is that the brain pulls all of that together in one place?
- Sophie LingExactly. You connect your reservation system, your email, the chat logs, your finance data, whatever matters to you. Then the brain indexes all of it. Your team asks a question in plain English and gets the answer.
- Imelda PostlethwaiteHow many data sources can you connect?
- Sophie LingThe Starter tier, which is probably a good fit for you, handles up to four connectors. So your reservation system, email, chat, maybe a helpdesk.
- Charles BraithwaiteWhat does something like that cost?
- Sophie LingStarter is twenty-two thousand annually, and then twenty-eight thousand total in year one including the implementation. So you get live in about four weeks.
- Imelda PostlethwaiteAnd how many people in the team could use it?
- Sophie LingFifteen users included with Starter. Could be anyone: front desk, management, whoever needs to answer questions fast.
- Charles BraithwaiteOkay. And support? What does that look like?
- Sophie LingFirst response in four business hours. Nightly refresh of your data by seven in the morning. And my team checks in every six months.
- Imelda PostlethwaiteThis sounds really useful. What's the next step?
- Sophie LingI can run a demo on your actual data, your bookings, your emails, so you see what it looks like in practice. How does that sound?
- Charles BraithwaiteThat would be helpful. When could you do that?
- Sophie LingLet me get you a couple of dates next week and we'll get something in the diary. Sound good?
- Imelda PostlethwaiteSounds good to us.