Oosterdijk Logistiek / BG-Demo – Onboarding
Callcompleted
Oosterdijk Logistiek · 12 Jan 2026 12:00
Onboarding call on 12 Jan 2026 with Lieke Hermans and Stijn Gielen. Hamza Akhtar is validating the WMS data, training is planned for weeks seven and eight, and support hands over to Marcus after two weeks. No commercial signal.
What was said
What this says
As at Fri 9 Oct 2026Onboarding call on 12 Jan 2026 with Lieke Hermans and Stijn Gielen. Hamza Akhtar is validating the WMS data, training is planned for weeks seven and eight, and support hands over to Marcus after two weeks. No commercial signal.
What happened: Hamza Akhtar explained the data quality report he is preparing on the WMS dataset and booked a walkthrough with Stijn Gielen for the following Tuesday. Lieke Hermans asked about likely problems, training and connector failures.
Customer view: Lieke's questions are about rollout and what happens when something breaks, not about price or value. Stijn confirmed access worked and he had already explored the test environment.
Commercial: No renewal, price or rival comment. Onboarding is on track, and a clean go-live is what makes the first Starter-to-renewal conversation easier later.
Watch: Support moves from Hamza to Marcus after the first two weeks, and the customer will rely on a 24-hour sync alert to catch a broken connector. The draft training schedule is still owed to Lieke.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Hamza Akhtar sends Stijn Gielen the data quality report by the end of the week.
- Hamza Akhtar sends Lieke Hermans a draft training schedule in a few weeks.
Risks
As at Fri 9 Oct 2026- Data quality problems in the WMS data could delay validation if the customer has to clean records on its side.
- Support passes from the implementation consultant to Marcus after two weeks, so the handover needs to be clean.
Opportunities
As at Fri 9 Oct 2026- Two-hour training sessions on fundamentals and dashboards can build adoption across the wider team early.
Transcript
Hamza AkhtarRight, good morning. How's the week been? Stijn, any issues with the access you sent over?
Stijn GielenNope, all went through smoothly. I've got you logged in and I was having a poke around the test environment yesterday.- Hamza AkhtarGood. I've pulled the first dataset from your WMS this week and I'm validating it: checking data types, null values, things like that. I'll have a data quality report for you by end of week.
- Stijn GielenWhat does a data quality report tell us?
- Hamza AkhtarIt tells you whether the data coming through is clean: field values are what we expect, nothing's corrupt, we're not missing chunks. If there are issues, I flag them and we decide together whether it's a data cleaning step on your side or a tweaked mapping on mine.
Lieke HermansHow likely is it we'll find problems?- Hamza AkhtarPretty common, honestly. Nothing scary. Usually someone's put a phone number in a date field a few years ago, or there's a batch of old records with a different format. We handle it.
- Hamza AkhtarStijn, I've scheduled an hour next Tuesday for us to walk through the WMS data together. I'll show you what I'm seeing, you tell me if anything looks odd. Then we do the same for the order system and finance.
- Stijn GielenWorks for me. What do I need to prepare?
- Hamza AkhtarJust have the data dictionary handy, what each field is called, what it should contain. If you don't have that, don't worry, I've got your schema from the database already.
- Lieke HermansWhen does training kick off for the wider team?
- Hamza AkhtarWe're about four weeks out from go-live. Training happens in weeks seven and eight. For now I'm just working with Stijn on the technical side. I'll send you a draft schedule in a few weeks.
- Lieke HermansHow long is each session?
- Hamza AkhtarTwo hours each. One session is fundamentals, how to ask the brain questions, read results. Another is dashboards, how to build one. I'll show you a video walkthrough too, so anyone who misses the live session can catch up.
- Stijn GielenAnd after we go live, what's the support model?
- Hamza AkhtarI'm around for the first two weeks. Any questions or bugs, you email me or hit the Slack channel and I'm on it. After that it transitions to Marcus. He'll check in after 30 days and then quarterly.
- Lieke HermansWhat if a connector stops working?
- Hamza AkhtarWe monitor it on our side. If the WMS connector hasn't synced in 24 hours, we get an alert and we reach out to you, probably Stijn, to see what's changed. Usually it's something simple, like a password update.
- Stijn GielenFair. Right, let me know when you want to do that walkthrough and I'll block the time.
- Hamza AkhtarTuesday at two o'clock work? I'll send a calendar invite.
- Stijn GielenYep.
- Hamza AkhtarRight. I'm going to keep heads-down on the connectors. Once I've got the data quality reports, I'll iterate the mappings and come back with a second version. Lieke, I'll loop you in once we've validated everything. Any other questions?
- Lieke HermansNo, I think we're good. Thanks, Hamza.
- Hamza AkhtarCheers. Speak soon.