Oosterdijk Logistiek / BB-Demo – Kickoff
Callcompleted
Oosterdijk Logistiek · 2026-01-05 15:30
The 5 Jan 2026 kickoff set an eight-week plan to connect WMS, order system and finance for Oosterdijk Logistiek on Growth, with 40 user seats. Go-live depends on access and the security questionnaire from Stijn Gielen.
What was said
What this says
Current to 13 Oct 26The 5 Jan 2026 kickoff set an eight-week plan to connect WMS, order system and finance for Oosterdijk Logistiek on Growth, with 40 user seats. Go-live depends on access and the security questionnaire from Stijn Gielen.
What happened: Hamza Akhtar led the 5 Jan 2026 kickoff with Marcus Bell, Lieke Hermans and Stijn Gielen. He said the brain was already running in the customer's Snowflake account and set out eight weeks to connect the WMS, order system and finance.
Customer view: Stijn asked how fresh the data is and what happens if a connector breaks. Lieke asked who gets trained and what live means.
Commercial: Growth gives 40 user seats, nightly refresh complete by 07:00 and a 30-day check-in, then quarterly. Training eight to ten people against 40 seats leaves adoption headroom.
Watch: Go-live depends on Stijn's access and the security questionnaire, due two weeks after the call. He is again the sole technical contact.
Themes
Current to 9 Oct 26Theme
Growth implementation kickoff
Importance
neutral
Sentiment
positive
Voice
champion
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Hamza Akhtar to send the access request template the same day and the security questionnaire the day after.
- Stijn Gielen to return the security questionnaire about two weeks after the call.
- Marcus Bell to hold a 30-day check-in once the brain is stable, then move to quarterly.
Risks
Current to 9 Oct 26- Security sign-off and read-only access are prerequisites, so slippage there moves go-live.
- Stijn Gielen is the single technical contact for access, security review and testing.
- The customer asked what happens if a connector breaks, so source changes are a concern to manage.
Opportunities
Current to 9 Oct 26- Training eight to ten people against 40 seats leaves room to widen adoption after go-live.
- Customer-built dashboards after go-live would show investment in the brain.
Transcript
Hamza Akhtar NoneRight, afternoon all. I'm Hamza. I've got the brain set up and running in your Snowflake account already, so today we'll walk through what we connect and when. Marcus, do you want to kick off?
Marcus Bell NoneYeah, thanks Hamza. Hi Lieke, hi Stijn. Excited to get going. I've pulled the numbers on your usage, once you're live, I'll be checking in with you every quarter. For now, Hamza and Stijn are in the thick of it.
Stijn Gielen NoneThanks, Marcus. Yeah, we're ready. Hamza, walk us through the plan?- Hamza Akhtar NoneYou've got three main systems: your WMS, the order system, and finance. I'm going to connect all three. Each one takes a couple of days to set up properly: we validate data, make sure the sync is clean and we're pulling the right fields.
- Hamza Akhtar NoneWe've given ourselves eight weeks from kickoff to go live. First two weeks are setup and you testing locally. Middle four weeks I'm building the connectors and you're validating data. Final two weeks is training and making sure everyone's comfortable.
- Hamza Akhtar NoneFor the WMS, I'll need a technical contact, Stijn, that's you? and a test environment where I can safely query data without breaking live systems.
- Stijn Gielen NoneYeah, I can sort that. How much access do you need?
- Hamza Akhtar NoneRead-only access to the WMS database, and the same for the order system. Your security team will check all that. Once they sign off, we're good to go.
Lieke Hermans NoneWho are the people we'll be training? I want to make sure everyone knows it's happening.- Hamza Akhtar NoneI'll train maybe eight to ten people: your warehouse team, customer service, probably someone from finance and operations. The idea is they learn to use the brain to answer their own questions.
- Marcus Bell NoneAnd Hamza's going to create documentation and video walkthroughs they can reference. Once you're live, you'll start using it right away and you'll develop your own dashboards.
- Stijn Gielen NoneWhat data are we refreshing, and how fresh?
- Hamza Akhtar NoneNightly refresh, complete by seven in the morning your time on business days. So you wake up, the brain's got the data from the day before. If you need more frequent updates, that's a conversation, but nightly is the standard.
- Hamza Akhtar NoneRight, timeline. Week one, you'll get me the access, security check runs in parallel. Week two, I kick off the connectors. Weeks three and four, you test and I refine. Weeks five and six, I'm in your systems full-time. Week seven, I'm training and documenting. Week eight, you go live.
- Lieke Hermans NoneAnd you're live means what, exactly? We start asking the brain questions?
- Hamza Akhtar NoneThat's right. The brain is querying your data through the connectors. Your team logs in, you've got 40 user seats, and they start using it. It's pages, chat search, and you can build dashboards. Marcus and I'll be on standby if anything feels off.
- Marcus Bell NoneAnd once you're stable, I'll do a proper check-in at 30 days: see who's using it, what questions they're asking, whether anyone needs follow-up training. Then we go quarterly.
- Stijn Gielen NoneWhat happens if a connector breaks? Like if our WMS changes or an API update hits?
- Hamza Akhtar NoneWe monitor the connectors. If something breaks, we get an alert, we investigate and fix it. You report it to Marcus. Our service level for Growth, we're looking at it within a business hour and we'll have you an answer within four business hours.
- Hamza Akhtar NoneOn that note, you'll get a document from our security team with a few questions, your IT will need to review it. Nothing heavyweight, just standard stuff about access, encryption, audit logs.
- Stijn Gielen NoneI'll walk it with our IT team. When do you need it back?
- Hamza Akhtar NoneIdeally two weeks from today. That keeps us on track for the eight-week timeline.
- Lieke Hermans NoneWhat about if we get questions once you're training us? Who do we ask?
- Marcus Bell NoneYou've got a couple of options. Email support, and we're pretty quick, usually same day. Or if it's urgent, Hamza and I can jump on a call. Just ask Stijn to set it up.
- Hamza Akhtar NoneAnd you've got a Slack channel, we'll set that up once you sign, and we're on it during business hours. So you can ping us there if it's quick.
- Stijn Gielen NoneBrilliant. So first thing is I get you the access and we run security in parallel.
- Hamza Akhtar NoneThat's it. I'll send you the access request template today and the security questionnaire tomorrow. Once we have both, we're fully unblocked and I'll send you a detailed kickoff plan with everyone's dates and next steps. Cheers all.
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