Hartside Student Living / BB-Demo – Check In
Callcompleted
Hartside Student Living · 2026-08-10 11:30
Hollie reported active users nearly tripled to around seven a day against forty seats. Bethany raised no problems and asked for dashboards builder training for Sana before an early-next-month partner review.
What was said
What this says
Current to 13 Oct 26Hollie reported active users nearly tripled to around seven a day against forty seats. Bethany raised no problems and asked for dashboards builder training for Sana before an early-next-month partner review.
What happened: Hollie Grieve ran a light check-in covering usage, one high priority ticket and finance. Bethany Cole had no problems and wanted help preparing for a university partner review.
Customer view: Bethany said people keep stopping her in the corridor asking whether the brain can answer something. She judged the single ticket sorted quickly, with no need to take it to her CFO.
Commercial: Growth already includes the dashboards builder, so the training is an adoption task, not a sale. Nothing is overdue on invoices.
Watch: seven users a day against forty seats is headroom, not an upgrade case. Hollie owes Bethany the team breakdown and training slots, and Bethany owes the review date.
Themes
Current to 9 Oct 26Theme
Usage growth and dashboards
Importance
praise
Sentiment
positive
Voice
champion
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Hollie Grieve to email training slots and the usage breakdown by team to Bethany Cole the same day.
- Hollie Grieve to run a dashboards session with the data and reporting manager within the next couple of weeks.
- Bethany Cole to send the exact partner review date.
Risks
Current to 9 Oct 26- Usage is still a small share of the forty licensed seats, so value could be questioned at renewal if growth stalls.
- The data and reporting manager has had little time with the dashboards builder ahead of the partner review.
Opportunities
Current to 9 Oct 26- Training Sana on the dashboards builder, already included in Growth, deepens use before the partner review.
Transcript
Hollie Grieve NoneHi Bethany, can you hear me all right?
Bethany Cole NoneHi Hollie, yes, loud and clear. Can you hear me? There's a fan going somewhere in this office and I can't find it.- Hollie Grieve NoneYou're fine, I can only just hear it. Good morning, anyway. How's your Monday going?
- Bethany Cole NoneBusy, in a good way. The next partner review is coming up for one of the universities, so I've been pulling bits together since first thing. Which is partly why I was keen to keep this slot.
- Hollie Grieve NoneOh good, then let's make it useful. I'll keep it light, it's a check-in, not a full review. I've got usage, the one ticket from last month, and then anything you want to raise. Does that work?
- Bethany Cole NonePerfect. Partners first, as ever, so if I can steer us that way at some point.
- Hollie Grieve NoneOf course. Can I start with usage though, because it's the bit I'm most pleased about. Active users are well up on the last quarter. It's nearly tripled.
- Bethany Cole NoneReally? Nearly tripled. Right. I knew it felt busier, people keep stopping me in the corridor asking whether the brain can answer something.
- Hollie Grieve NoneThat's exactly what the numbers say. On an average day it's around seven people now, out of the forty seats you're licensed for.
- Bethany Cole NoneSeven. Which sounds small against forty, but it was two or three before, wasn't it?
- Hollie Grieve NoneIt was, yeah. So I'd read it as a good sign rather than a small number. You've got plenty of headroom and the people using it are using it regularly.
- Bethany Cole NoneMm. And is it mostly my team? I'd like to think it's spreading a bit.
- Hollie Grieve NoneFrom what I can see it's your partnerships people and a few from resident services, which is the mix you bought it for. I can send you the breakdown by team if that helps for the review.
- Bethany Cole NoneThat would help, yes. Let's bring the numbers. If a university asks how we keep track of their nomination agreement alongside tickets and invoices, I'd like to show them rather than tell them.
- Hollie Grieve NoneMakes sense. So what will the university ask, do you think? Is it the invoices side, or more the resident issues?
- Bethany Cole NoneHa, you've stolen my line. Both, honestly. They always want to know we've fixed something before they hear about it from a resident. That's the bit I never want them hearing second-hand.
- Hollie Grieve NoneRight. Well, on tickets, we've had just the one in the last month, and it was flagged high priority. I looked at how it went, and you didn't have to chase us, which is what I like to see.
- Bethany Cole NoneNo, that was sorted quickly. I didn't have to take it to our CFO or anything, which is always my test.
- Hollie Grieve NoneGood test. And on the money side there's nothing overdue, so your finance team are all square with us.
- Bethany Cole NoneGood, he'd have told me otherwise.
- Hollie Grieve NoneSo that's the picture. Is there anything on your side, anything that isn't working or that people have been asking for?
- Bethany Cole NoneNot problems, really. It's more that now people are asking more questions, I'd like our data and reporting manager to feel confident building the views we need for the partner reviews. She's got the dashboards builder but I don't think she's had much time with it.
- Hollie Grieve NoneOh, that's easy. Growth includes the dashboards builder so you've got everything you need. I can set up an hour with her, just walk through it on your own data. Would you want to be in that?
- Bethany Cole NoneI'd like to sit in for the first bit, then leave her to it. Can you do it before the review?
- Hollie Grieve NoneWhen's the review, roughly?
- Bethany Cole NoneEarly next month. I'll check the exact day and send it over, so you can see what we're working to.
- Hollie Grieve NonePerfect. Then I'll aim to get a session in over the next couple of weeks. I'll email you a few slots.
- Bethany Cole NoneLovely. And I think that's all I had. It's good to hear the numbers are going the right way, I'd half expected a slow patch after the first few months.
- Hollie Grieve NoneHonestly it's the opposite. The thing to watch is just keeping that going, and the review should help, because more people will see what it can do. We'll do a proper quarterly review next month, so that's the place to look at the longer trend.
- Bethany Cole NoneSounds good. Send me the breakdown by team and I'll use it.
- Hollie Grieve NoneWill do, I'll send that over today along with the slots. Thanks Bethany, speak soon.
- Bethany Cole NoneThanks Hollie, bye for now.
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