Carnwath Haulage / BB-Demo – Demo
Callcompleted
Carnwath Haulage · 2023-10-30 16:30
Demo on 30 Oct 2023 with Andy Brownlie and Steven Gillies. They asked about speed, data errors, audit trail and the one-year commitment, then asked how to start. Tom Ashdown promised a proposal the next day.
What was said
What this says
Current to 13 Oct 26Demo on 30 Oct 2023 with Andy Brownlie and Steven Gillies. They asked about speed, data errors, audit trail and the one-year commitment, then asked how to start. Tom Ashdown promised a proposal the next day.
What happened: Tom Ashdown and Tobias Renwick showed the brain answering questions on Carnwath's own Salesforce, booking system and Xero data. Andy and Steven asked about concurrency, answer speed, wrong data and what happens when the brain errs.
Customer view: Steven closed by asking how to get started and when. Andy asked about the commitment, so the one-year term was a live question for him.
Commercial: Tom said that once signed the customer is committed for a year, then can renew or move on. If they sign in the next couple of weeks, go-live by the end of the year was described as doable.
Watch: The call does not show who at Carnwath signs, or whether anyone beyond these two will review the proposal. Data quality in Salesforce was raised and Tobias said the brain will reflect it.
Themes
Current to 9 Oct 26Who was there
BB-Demo
Them
Follow-up
Next steps
Current to 9 Oct 26- Tom Ashdown to send the proposal the day after the call.
- Tom Ashdown to confirm who at Carnwath will review and sign the proposal.
- Tobias Renwick to be ready to cover data quality and the audit trail in follow-up questions.
Risks
Current to 9 Oct 26- The call does not show who at Carnwath signs, so the decision path to the proposal is unclear.
- Andy Brownlie questioned the one-year upfront commitment and the effect of poor source data.
- The brain will reflect bad Salesforce data, which could weaken early answers.
Opportunities
Current to 9 Oct 26- Steven Gillies asked how and when to start, which is a buying signal.
- Three sources (Salesforce, the booking system and Xero) give an initial implementation scope.
Transcript
Tom Ashdown NoneRight, everyone here? Brilliant. So today Tobias and I are going to walk you through the brain live on your actual data. Steven, you're the one in the office day-to-day coordinating runs, yeah?
Steven Gillies NoneYeah, that's me.
Tobias Renwick NoneBefore we jump in, Steven, from a technical standpoint: what happens is we're reading your data from Salesforce, your booking system, and Xero. We're not copying it. It stays where it is. The brain just queries it when you ask. Does that make sense?- Steven Gillies NoneSo it's live?
- Tobias Renwick NoneLive for the last overnight refresh. Every morning by seven o'clock we pull the latest data in, index it, and the brain can query from there.
- Tom Ashdown NoneSo Steven, typical thing you might ask: 'Show me all jobs scheduled for this week that are at risk of running late.' The brain answers that in a few seconds. Let me show you. Mm, there, it's pulled the jobs, matched them against your booking system, flagged five that look problematic. You can drill into any one. This one's scheduled for Thursday but there's a constraint in the notes that the system's surfaced.
Andy Brownlie NoneCan multiple people ask questions at the same time?- Tobias Renwick NoneYeah, the brain scales. Your whole team can ask simultaneously. There's also a dashboard side where you build scheduled reports that run and send you updates.
- Steven Gillies NoneHow long does it take to get an answer?
- Tom Ashdown NoneUsually a couple of seconds. Complex questions might be five or ten, but you're not waiting around.
- Tobias Renwick NoneTo be precise, the architecture means you don't need to export data or build copies. The brain queries your live systems on every ask.
- Andy Brownlie NoneWhat if the data's wrong in one of our systems?
- Tobias Renwick NoneThe honest answer is the brain reflects what's in your systems. If Salesforce has bad data, the brain will too. But usually that forces you to fix your data, which is a good thing.
- Tom Ashdown NoneHere's another one. Which jobs are most profitable this quarter. Again, couple of seconds.
- Steven Gillies NoneCan we ask it from our computers?
- Tom Ashdown NoneYeah, from anywhere. Web-based. You ask via the interface or just chat to it like you're talking to a colleague.
- Andy Brownlie NoneWhat happens if the brain gets something wrong?
- Tobias Renwick NoneWe log every query and result. If something doesn't look right, you flag it and we trace what happened. Audit trail on everything.
- Tom Ashdown NoneSo to recap: you get access to the brain, your team starts asking questions in plain English, you get answers in seconds, everything's auditable, and your data never leaves your account. Make sense?
- Steven Gillies NoneYeah, I think so. How do we actually get started?
- Tom Ashdown NoneWe'd do an implementation. Tobias and the team would set it all up, test it, hand it over properly trained. Takes a few weeks.
- Andy Brownlie NoneAnd what's the commitment?
- Tom Ashdown NoneOnce we're signed, you're committed for a year. After that, you can renew or move on. If we've done our job, you'll want to stay.
- Tobias Renwick NoneThe trade-off is you're committed upfront, but you get full support from us during the setup and after.
- Tom Ashdown NoneAny other questions right now?
- Steven Gillies NoneWhen could we start?
- Tom Ashdown NoneIf you sign in the next couple of weeks, end of the year is doable for live. No drama. I'll send the proposal over tomorrow. Cheers, you lot. Speak soon.