Tannahill Systems / BG-Demo – Proposal
Callcompleted
Tannahill Systems · 23 Jan 2023 16:45
Nell Ashcombe proposed Starter to Kenny Lockhart and Moira Sinclair at £24k for year one, covering implementation and the first subscription year. Moira found it high and the annual renewal rate was not stated.
What was said
What this says
As at Fri 9 Oct 2026Nell Ashcombe proposed Starter to Kenny Lockhart and Moira Sinclair at £24k for year one, covering implementation and the first subscription year. Moira found it high and the annual renewal rate was not stated.
What happened: Nell walked Kenny and Moira through a Starter proposal with four connectors, nightly refresh by 07:00 and six-monthly check-ins. Year one all-in was quoted at 23,550, with the renewal rate left to the written proposal.
Customer view: Kenny's pain is support staff spending half their time on admin across systems. Moira pushed on cost and said it seems like quite a bit for year one.
Commercial: Kenny could not put a number on the benefit, only that the team would handle more tickets. The value case is therefore unquantified, and the ongoing subscription price was not given on the call.
Watch: Moira asked twice about the annual rate and got no figure. Price transparency on renewal is likely to matter.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Nell Ashcombe to send the full proposal the same day, including the annual subscription rate.
- Follow up with Kenny and Moira the following week on questions.
Risks
As at Fri 9 Oct 2026- Moira Sinclair thinks year one is expensive and Kenny Lockhart cannot quantify the benefit.
- The annual subscription rate was not stated on the call, which may cause friction at renewal.
Opportunities
As at Fri 9 Oct 2026- The helpdesk team has a clear backlog and admin pain that the Starter tier addresses directly.
Transcript
Nell AshcombeHi Kenny, Moira. Thanks for taking the time. Shall we walk through what we're proposing for Tannahill?
Kenny LockhartYeah, let's do it. We're keen to understand the value for our helpdesk team.
Moira SinclairAnd the cost.- Nell AshcombeRight. So Kenny, you've used the brain on a discovery call, you want to search across your helpdesk tickets and your CRM to see customer history without jumping between systems. Is that still the pain?
- Kenny LockhartExactly. Our support team spend half their time on admin, copying info from one system to another. The brain cuts that out.
- Nell AshcombeAnd roughly how many people would use it?
- Kenny LockhartThe helpdesk team, so a decent handful. Maybe a bit of use from management, but mainly the team.
- Nell AshcombeRight. So we're proposing Starter, which covers your team nicely. Four connectors, so the helpdesk, the CRM, maybe a knowledge base, and comms. We run it inside your Snowflake account, it refreshes nightly by seven in the morning. You own the data.
- Moira SinclairWhat about if we have questions about how to use it?
- Nell AshcombeYou get six-monthly check-ins from our customer success team. Any technical issues, our support handles it. It's all in the contract.
- Kenny LockhartOK. And the price?
- Nell AshcombeYear one all-in, including implementation and the first year subscription, is 23,550.
- Moira SinclairThat's all-in for the first year?
- Nell AshcombeYes, that's implementation, we set you up over a month, plus your first year. From year two it renews at the annual subscription rate.
- Moira SinclairAnd what's the annual rate?
- Nell AshcombeThat's in the proposal I'm going to send you. The 23,550 covers both the setup and the first year, so you're good to go.
- Moira SinclairIt seems like quite a bit for year one.
- Nell AshcombeThe implementation isn't cheap: we scope your systems, connect them, train your people. But once you're live, your team gains hours a week. Kenny, if your support people regain even a couple of hours a day on actual support work, what does that mean for your throughput?
- Kenny LockhartHonestly, we'd handle more tickets. We're backlogged right now. But I can't put a number on it today.
- Nell AshcombeFair enough. I'll send you the full proposal. You can read through and we'll chat next week if you have questions.
- Moira SinclairOK, thanks.
- Nell AshcombeI'll get that over today. Anything else?
- Kenny LockhartI think that covers it. Cheers, Nell.
- Nell AshcombeCheers. Speak soon.