What was said
What this says
As at Fri 9 Oct 2026On the 26 May 2026 negotiation, Moycullen's managing director said they are genuinely interested but need the commercial piece sorted. Price was held, users fit Starter, and signature was targeted for 12 Jun 2026.
What happened: Padraig Flaherty and Orla Keane worked through the Starter proposal of twenty-eight thousand pounds all-in with Matteo Ricci and Owen Tallis. Owen said there is not much flex on the total but scope could be discussed.
Customer view: Orla said the data they need to connect makes sense and the open questions are price and rollout. Padraig said the order form needs to go past finance and the board.
Commercial: Twelve regular users sit inside the fifteen-user soft limit on Starter. Matteo is targeting 12 Jun 2026 for signature, and the evidence does not show it was signed.
Watch: Matteo quoted six weeks of implementation from signature, while the price book lists Starter at four weeks. Padraig called the signature date tight.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Matteo Ricci to send the order form by the Thursday after the call.
- Matteo Ricci and Orla Keane to hold a short implementation walk-through call the following week.
- Matteo Ricci to chase signature against the 12 Jun 2026 target.
Risks
As at Fri 9 Oct 2026- Finance and board approval could slip the 12 Jun 2026 signature target, which Padraig called tight.
- The six-week implementation quoted differs from the four weeks in the Starter price book, which could confuse expectations.
Opportunities
As at Fri 9 Oct 2026- Twelve regular users against a fifteen-user soft limit leaves headroom for growth on Starter.
- Orla Keane has already mapped CRM, finance and comms connectors, so rollout scope is clear.
Transcript
- Matteo RicciHi Padraig, hi Orla. Thanks for making time. I've got Owen, our VP Sales, with me as well, he's just on the line.
- Padraig FlahertyGood. Owen, nice to meet you.
- Owen TallisThanks for having us. So where are we, walk me through what you're thinking.
- Padraig FlahertyRight, well, Orla and I have been through the proposal. We're genuinely interested, but we need to get the commercial piece sorted before we can move forward.
- Orla KeaneYeah. We've worked out what data we need to connect, CRM, finance, the comms side of things, and it all makes sense for us. The real question is price and the practical side of rolling it out.
- Matteo RicciFair enough. Let's tackle that. So the proposal is Starter tier. You've got four connectors, up to fifteen users, and the package comes to twenty-eight thousand pounds all-in. That's the implementation fee and your first year of the subscription together.
- Padraig FlahertyRight. When you say all-in, is that pretty much fixed, or is there room to talk about the number?
- Owen TallisThe all-in is what we offer on Starter. Implementation is fixed-fee, six thousand. The rest is year-one subscription. There's not much flex on the total, but what we can discuss is scope, what connectors you actually need at day one.
- Orla KeaneWe've got twelve people who'd be regular users. Are we okay on the licence count?
- Matteo RicciYou're well within it. Fifteen is the soft limit on Starter, and you're at twelve. You've got headroom.
- Owen TallisSo if scope is clear, price is clear, what's blocking an order form? When can you commit?
- Padraig FlahertyWe need to run it past finance and the board, probably. If you send the order form by end of this week, we could get you a signature by the second week of June?
- Matteo RicciI can send it by Thursday. We're targeting 12 Jun 2026 for signature. Does that work?
- Padraig FlahertyIt's tight, but yeah, if we move on it next week, that's doable.
- Owen TallisRight. So you get the form Thursday. Matteo, you and Orla can do a short call next week to walk through implementation, who does what, when kick-off happens.
- Matteo RicciYep. Orla, I'll send a calendar invite. Implementation is six weeks from signature, so you're live in late June.
- Orla KeaneSounds good. One thing, what about support once we're live?
- Matteo RicciOn Starter, you get a check-in every six months. If there's an issue with the connectors or data, we respond within four business hours, usually sort it same day.
- Padraig FlahertyOkay. I think we're there, then. Cheers, Matteo, Owen.
- Matteo RicciCheers. Speak soon.
- Owen TallisThanks very much.