Grisedale Search & Selection / BG-Demo – Proposal
Callcompleted
Grisedale Search & Selection · 5 Mar 2024 15:00
Proposal call for the Starter tier at £26k, first-year total including implementation. Stuart Haworth called it a chunk and will not sign without a price conversation. Priya Raman offered a revised first-term figure if signed by 18 Mar 2024.
What was said
What this says
As at Fri 9 Oct 2026Proposal call for the Starter tier at £26k, first-year total including implementation. Stuart Haworth called it a chunk and will not sign without a price conversation. Priya Raman offered a revised first-term figure if signed by 18 Mar 2024.
What happened: Priya Raman presented the Starter tier proposal to Stuart Haworth and Lauren Pilkington on 5 Mar 2024. The price was £26k, implementation included, and Stuart asked whether that was the annual figure.
Customer view: Stuart called the number a chunk and said he does not sign without a conversation about it. Lauren, the Operations Manager, wants consultants to see client roles and complaints without coming to her.
Commercial: Priya said £26k is the first-year total deal value including the one-off implementation, not a yearly price. She offered a revised first-term figure in writing if the paperwork is signed by 18 Mar 2024.
Watch: Stuart wanted Lauren's word that the consultants will use it, so adoption is his condition. The evidence does not show the revised figure.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Priya Raman sends a one-page proposal the next day with the total, what is included and the revised figure with its date.
- Priya follows with a short chat later in the week if Stuart has questions.
Risks
As at Fri 9 Oct 2026- Stuart Haworth found the £25,500 first-year total a chunk and will not sign without a conversation on the number.
- He doubts the consultants will use the tool and wants Lauren Pilkington's assurance on adoption.
- The revised first-term figure is tied to signing by 18 Mar 2024, which creates a deadline pressure.
Opportunities
As at Fri 9 Oct 2026- Starter tier for one team, with Lauren as champion and Nadia as admin.
- Lauren sees clear time savings: consultants asking the brain instead of coming to her.
Transcript
Stuart HaworthPriya, hello. Did you see the game at the weekend? Absolute shambles from the back.
Priya RamanI caught the highlights, which was enough. Afternoon, Stuart. Afternoon, Lauren.
Lauren PilkingtonAfternoon! Don't get him started, he'll talk about it all hour.- Stuart HaworthFair enough. Right, give me the headline. What are we here for?
- Priya RamanStraight in, I like it. Quick recap, to keep momentum. Lauren's team saw the demo on your own data, they liked how the consultants see a client's open roles and complaints in one place, and today is the proposal. If we can get this over the line by 18 March 2024, we're moving fast.
- Stuart HaworthOkay. What's in it for the consultants?
- Priya RamanFewer surprises. Before they ring a client they can see what roles are open and whether there's an unhappy email sitting in someone's inbox. Placing people faster, fewer fee-losing slip-ups.
- Lauren PilkingtonThat's it really. Becky said it was her whole week. Can the consultants see that without asking me, that's the thing. At the moment they come to me for everything.
- Stuart HaworthSo it takes pressure off you.
- Lauren PilkingtonA lot, yes.
- Stuart HaworthFine. What's that cost?
- Priya RamanIt's the Starter tier. £25,500, all in, implementation included. That covers getting your CRM and mailboxes connected over about four weeks, then the subscription for the year.
- Stuart HaworthTwenty-five and a half. Hmm. That's a chunk.
- Priya RamanI hear you. It's a fixed fee, so there's no surprise bill in week three, and it's for one team, which is what you'd be.
- Stuart HaworthIs that the annual, or is that the whole thing?
- Priya RamanGood question, and worth being clear. That figure is the total deal value for the first year, so it includes the one-off implementation. It's not what you'd pay every year. I'll put the split in writing so there's no confusion later.
- Stuart HaworthRight. Because I'm not signing anything I can't explain to my partners.
- Lauren PilkingtonStu, I did say it'd be one page. She's good on that.
- Stuart HaworthGood. Now, I don't sign without a conversation about the number. Where's the room?
- Priya RamanI can look at something on the first term. If we can get the paperwork signed by 18 March 2024, I'd be happy to put a revised figure in writing, with that date on it.
- Stuart HaworthDate on it. So that's your pressure, not mine.
- Priya RamanHa, a bit of both. It's honestly so I can hold the implementation slot for you.
- Lauren PilkingtonCan I ask something practical? Who looks after us afterwards? Nadia'll be the admin but I'm the one people shout at.
- Priya RamanMarcus Bell, our customer success manager. He does the check-ins and helps you get the consultants using it, so you're not left to it.
- Lauren PilkingtonBrilliant. That'd save us hours.
- Stuart HaworthWhat if it doesn't work? What if the consultants ignore it?
- Priya RamanFair. That's why we start with one team and Lauren as champion. If the consultants use it in the first weeks, you'll see it in the questions they ask. If they don't, Marcus will flag it early, not at renewal.
- Stuart HaworthI want to hear that from Lauren. Will they use it?
- Lauren PilkingtonHonestly, yes. Becky asked about it three times in the demo. I'll make sure nobody's left struggling.
- Stuart HaworthGood enough. What do I need to do?
- Priya RamanNothing today. I'll send a short proposal tomorrow: the headline, the total, what's included, and the revised figure with its date. Read it in two minutes, tell me what you think.
- Stuart HaworthShort. Not a book.
- Priya RamanOne page, I promise. Then a quick chat later in the week if you've questions.
- Lauren PilkingtonI'll nudge him if he goes quiet.
- Stuart HaworthShe will, too. Right, go on then, send it over.
- Priya RamanThanks both, really helpful. Speak soon.
- Stuart HaworthCheers. Stu.