Copperlane Payroll / BG-Demo – Renewal
Callcompleted
Copperlane Payroll · 24 Apr 2026 16:30
Renewal call on 24 Apr 2026. Copperlane reports real value and growing use, wants the same 15 users on Starter, and agreed a 1 Jun 2026 start. Price confirmation was left open with Owen.
What was said
What this says
As at Fri 9 Oct 2026Renewal call on 24 Apr 2026. Copperlane reports real value and growing use, wants the same 15 users on Starter, and agreed a 1 Jun 2026 start. Price confirmation was left open with Owen.
What happened: Daniel Okafor opened the renewal and Mark Brearley said they were happy. Priya Raman proposed renewing on Starter at £20k a year, with paperwork by mid-May.
Customer view: Rebecca Nuttall said client queries resolve faster with everything in one place. Dan Kitching said more of the team is using the brain.
Commercial: Mark asked whether the price stays the same. Priya said she would confirm with Owen and understood it to be the same annual cost.
Watch: The call does not show that the price was confirmed or that the order form was signed. Rebecca said no extra users are wanted at this stage.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Priya Raman to confirm the renewal price with Owen Tallis and reply to Mark Brearley.
- Daniel Okafor to send formal renewal terms within about a week of the call.
- Priya Raman to have the order form ready for signature by 2026-05-18.
Risks
As at Fri 9 Oct 2026- The renewal price was not confirmed on the call, and the customer asked directly about it.
- The call does not show the order form being signed.
Opportunities
As at Fri 9 Oct 2026- Active users have grown quarter on quarter against 15 included users, so extra users or Growth may come up later.
Transcript
Daniel OkaforHi all, thanks for making the time. I wanted to check in on how things have been going and talk about the renewal.
Mark BrearleyHi Daniel. Yeah, we've been pretty happy. Copperlane's been finding real value in the brain.
Rebecca NuttallYeah, the client query resolution is faster now. We can see everything in one place instead of juggling systems.- Daniel OkaforThat's brilliant to hear. And on the usage side, I'm seeing the active user count has grown a bit quarter on quarter, which is a great signal.
Dan KitchingYeah, more of the team is using it now. It's becoming part of the normal workflow.
Priya RamanThat's exactly what we like to see. So your contract runs until end of May. We'd be looking to renew you on the same Starter tier, nineteen-five a year. We can get the paperwork to you by mid-May.- Daniel OkaforAnd just to confirm, you're on 15 users. Is that still the right headcount?
- Rebecca NuttallYeah, that's still right. We're not looking to add more at this stage.
- Mark BrearleyAnd the pricing, is that staying the same as we're paying now?
- Priya RamanLet me confirm that with Owen and get back to you. But as I understand it, you'd be on the same annual cost.
- Daniel OkaforOkay, I'll get the formal renewal terms over to you in the next week or so. Just to keep momentum, are you okay for the new contract to start 1 Jun 2026?
- Mark BrearleyYeah, that works for us.
- Priya RamanGreat. So I'll get the order form ready for signature by 18 May 2026, and you'll roll straight onto the new term.
- Rebecca NuttallSounds good. Cheers.
- Daniel OkaforBest wishes, all. Speak soon.