Copperlane Payroll / BG-Demo – Negotiation
Callcompleted
Copperlane Payroll · 1 May 2025 11:15
Final commercial negotiation for a Starter deal. Copperlane's chief executive accepted the first-year price and the renewal list price of £20k, and the call closed with an order form promised within two days.
What was said
What this says
As at Fri 9 Oct 2026Final commercial negotiation for a Starter deal. Copperlane's chief executive accepted the first-year price and the renewal list price of £20k, and the call closed with an order form promised within two days.
What happened: Owen Tallis set out the Starter bundle of implementation plus first-year subscription at twenty-five-five, after a fifteen percent discount. Mark Brearley accepted and asked for next steps.
Customer view: Dan Kitching noted that year two falls to the list price. Rebecca Nuttall asked about renewal and about adding connectors or users later.
Commercial: Renewal was quoted at the Starter list price of £20k, with ninety days' notice. Growth was raised as an expansion path.
Watch: The call does not show the order form being signed. It also shows no one beyond Starter volumes being committed.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Priya Raman to send the order form within two days of the 1 May 2025 call.
- Hand over to Daniel Okafor as customer success manager once the form is signed.
Risks
As at Fri 9 Oct 2026- Year two price falls to list while the first year included the implementation, so renewal value will be judged on usage alone.
- The call does not show the order form being signed.
Opportunities
As at Fri 9 Oct 2026- Rebecca asked how to add connectors or users, which points to Growth or add-ons if usage rises.
Transcript
Priya RamanMorning, all. Everyone on? Great. So we've been working through this for a few weeks and I think we're in a really good place. Owen's here to talk through the final commercial terms.
Owen TallisGood morning. Mark, Rebecca, Dan, how are you? Right, so we're looking at Starter tier for Copperlane. That's twenty-five-five all-in, implementation and first year together.
Mark BrearleyAnd what am I getting in that price?- Owen TallisImplementation across four weeks. We handle connector setup for your payroll system, your billing system, any other source you feed in. Training for your team. And then Starter subscription: fifteen users, four connectors, search and chat interface, six-monthly check-ins. First-year pricing at twenty-five-five after a fifteen percent discount for the early commitment.
Rebecca NuttallWhat's the renewal look like?- Owen TallisAt renewal, you'd be on the standard list price for Starter. As of now, that's nineteen-five a year. You'll get ninety days' notice and we'll have had a couple of check-ins by then, so you'll know exactly what you're using and what's working for you.
Dan KitchingSo we go from twenty-five-five in year one to nineteen-five in year two. That's a jump down, not up.- Owen TallisRight. Year one is bundled implementation plus discounted subscription. Year two onwards is just the subscription at list price. If you're using it well, you might want to expand, move to Growth, add more connectors, but the base Starter contract sits at nineteen-five annually.
- Mark BrearleyI'm okay with that. Dan, you're happy with the financials?
- Dan KitchingYeah, I'm fine. When would we need to pay that first fee?
- Priya RamanWe'd invoice you for the implementation upfront, and then the subscription gets invoiced at the start of your month one. You'd typically have thirty days to pay, so no cash flow surprises.
- Rebecca NuttallAnd what happens if we want to expand after the first year? How difficult is it to add another connector or more users?
- Owen TallisNo drama. You can add users or connectors mid-term. We'd charge for the delta and adjust your subscription at the renewal. Alternatively, if you're growing quickly, you might move to Growth tier, which is eight connectors and forty users. That's a different price point, but we'd talk about it.
- Mark BrearleyAlright. I'm ready to move ahead. What's next?
- Priya RamanBrilliant. We'll get an order form to you within two days. It locks in the price and your start date. Get it signed, send it back, and I'll hand you to Daniel. He's your CSM and you'll be off.
- Dan KitchingAnd the signed form gets us started when?
- Priya RamanOnce we have it back signed, we typically spin up implementation within a week. So if you can get it back to us by mid-May, we're looking at a start in the third week of May.
- Rebecca NuttallThat's tight but doable. We can turn it round.
- Owen TallisExcellent. Priya'll get that form to you tomorrow. Any other questions before we wrap?
- Mark BrearleyNo, I think we're sorted. Cheers, Owen, Priya.
- Priya RamanThanks all. Speak soon.