Silverbeck Energy Services / BG-Demo – Onboarding
Callcompleted
Silverbeck Energy Services · 29 Dec 2025 10:15
Onboarding catch-up on 29 Dec 2025: Laura Penhaligon says the maintenance history connector is tested and clean, and soft launch starts the same day for about seven or eight people. Formal training is planned for the following week.
What was said
What this says
As at Fri 9 Oct 2026Onboarding catch-up on 29 Dec 2025: Laura Penhaligon says the maintenance history connector is tested and clean, and soft launch starts the same day for about seven or eight people. Formal training is planned for the following week.
What happened: Laura told Oliver Kirkby the third connector, maintenance history, is done and tested, with clean joins and no duplicates. They agreed to soft launch that day.
Customer view: Oliver asked who needs to know and said he already has the user list from Kirsty. He was brief and agreeable, with no concerns raised.
Commercial: Three connectors are live or about to be, which deepens roots in the subscription. The call does not state the tier, the contracted connector count or the user limit.
Watch: The launch group is small, about seven or eight people. Adoption beyond that group, and who asks the questions, is not shown yet.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Laura Penhaligon to send calendar invites for formal training the following week.
- Oliver Kirkby to share the user list from Kirsty with the brain.
Risks
As at Fri 9 Oct 2026- Only about seven or eight people are in the initial launch group, so wider adoption is unproven.
Opportunities
As at Fri 9 Oct 2026- A third live connector deepens the customer's use of the brain and supports adoption across engineers and project managers.
Transcript
Laura PenhaligonHi, Oliver. Technical catch-up. The third connector, maintenance history, is done and tested. I want to walk you through the data before we launch.
Oliver KirkbyOkay, what am I looking at?- Laura PenhaligonSo I've pulled a sample of maintenance records. Each one's got a timestamp, a job reference, an engineer name, what they did. The join back to the client is clean.
- Oliver KirkbyAnd they're all linking correctly?
- Laura PenhaligonYes. I've checked data integrity, joins are clean, no duplicates. All looks good to go live.
- Oliver KirkbyGreat. So when do we soft launch?
- Laura PenhaligonToday, if you're happy. Your team can start using it now. I'll be monitoring queries, making sure nothing breaks, making sure people can find what they need.
- Oliver KirkbyWho needs to know?
- Laura PenhaligonI'll send you a list. Your engineers and project managers, whoever's going to be asking questions. About seven or eight people?
- Oliver KirkbyYeah, I've got the list from Kirsty. I'll share it with the brain.
- Laura PenhaligonPerfect. So from my side, I'll send calendar invites today for the formal training session. That'll be next week, probably Tuesday or Wednesday.
- Oliver KirkbyGood. Anything else?
- Laura PenhaligonThat's it. I'll be checking in over the next week as they use it. If anything comes up, let me know. Otherwise, we'll do the formal training next week and you're live.