Quaystead Marine Services / BG-Demo – Renewal
Callcompleted
Quaystead Marine Services · 24 Nov 2025 12:15
Tom Ashdown opened the renewal on 24 Nov 2025 for a Starter term starting 1 Jan 2026. The customer was happy, declined more users or connectors, and asked about price. Usage is about three active users.
What was said
What this says
As at Fri 9 Oct 2026Tom Ashdown opened the renewal on 24 Nov 2025 for a Starter term starting 1 Jan 2026. The customer was happy, declined more users or connectors, and asked about price. Usage is about three active users.
What happened: Tom and Marcus Bell proposed rolling Starter forward unchanged. Tom said he would confirm the renewal price and send a quote, with the order form aimed at mid-December.
Customer view: Asif Nuttall, Managing Director, said they were happy and valued one place for customer and job details. Luke Oakes called it solid, and no tickets had been raised.
Commercial: Elliot Lomax, Financial Controller, asked whether pricing is the same as this year and was told the current figure is £20k. He declined an upgrade for now.
Watch: only about three of 15 licensed users are active, which makes the value case thin. The evidence does not show the quote or a signed order form.
Themes
As at Fri 9 Oct 2026Theme
Starter renewal, price query
Importance
renewal
Sentiment
positive
Voice
decision-maker
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Tom Ashdown to confirm the renewal price and send the quote the week after the call.
- Marcus Bell and Tom to get the order form signed by Asif Nuttall and Elliot Lomax by mid-December, before the term ends on 31 Dec 2025.
Risks
As at Fri 9 Oct 2026- Only about three of 15 licensed users are active, so a finance-led review could question value at renewal.
- Elliot Lomax asked if pricing stays the same, and the renewal price was not yet confirmed on the call.
Opportunities
As at Fri 9 Oct 2026- Growth tier was offered for more users and connectors, but the customer declined for now.
Transcript
Tom AshdownRight, hi everyone. Thanks for getting on the call. How's your week been?
Asif NuttallGood thanks, pretty busy on the operations side with some weather delays this week. Otherwise ticking along. How are things at your end?- Tom AshdownNo drama. So I wanted to get us together to chat through the renewal. Your contract with us runs to 31 December 2025, so we should get everything sorted well before the end of the year. I thought we'd touch base on how you've been getting on with the system, what's working well, and then sort out the paperwork side.
Marcus BellYeah, good. I've pulled the numbers and I'm happy to walk through what we're seeing. Luke, from the data it looks like the tool's been useful for the contracts and job tickets side of things?
Luke OakesYeah, it's been solid. The connector's pulling everything in cleanly and the team can get what they need without having to hop between systems. That's exactly what we were after.- Marcus BellGood to hear. One thing I noticed is we haven't had any tickets from you, so that suggests the system's been pretty stable. I did want to check one thing though: we're seeing about three active users on the platform. Is that just your core team, or do others log in as well?
- Luke OakesIt's mostly me and a couple of people in ops who pull reports regularly. The other folks have access if they need it, but they're not heavy users. For what we do it's more than enough.
- Tom AshdownThat makes sense. You're on Starter at the moment, which gives you 15 licensed users and the connectors you've set up. For the renewal we'd be rolling that forward, same tier, same benefits.
Elliot LomaxAnd pricing-wise, are we looking at the same as this year?- Tom AshdownSo you're at 19,500 for this year. I'll confirm the exact renewal price and send that over early next week, but I wanted to chat it through with you first so there are no surprises. The new term kicks in 1 January 2026.
- Asif NuttallRight. And we've been happy with it, to be honest. It's given us what we needed: getting the customer view and the job details in one place rather than logging into two systems.
- Marcus BellBrilliant. That's exactly the outcome we're after. So on the admin side, I'll send you a quote once Tom's confirmed the numbers, you've got a look, and then we'll get the order form over. Usually takes a couple of weeks to get through your sign-off. Does that cadence work?
- Elliot LomaxYeah, that's fine. Do I need to be involved in the sign-off?
- Tom AshdownYeah, ideally we'd have you and Asif sign off on the order form. I'll send the quote through and we'll work with you on the rest. Shall we say early December for the quote and we'll aim to have you sign by mid-month?
- Asif NuttallThat works for us.
- Luke OakesOne question: is there anything new coming that we should be aware of, or is it pretty much status quo on the product side?
- Marcus BellThere's a fair bit happening on the product roadmap. We've been improving search performance, refining the interface. But for Starter tier the core offering stays the same. You've got pages, chat, search and the connectors you need. If you ever want to explore other options, like more users, more connectors, that sort of thing, we can have that chat anytime. Growth tier would give you more of both if you wanted to scale.
- Elliot LomaxNot for the moment. We're comfortable where we are.
- Tom AshdownFair enough. So to recap: I'll get the quote to you by end of next week, you'll have a look, let me know if anything needs discussion, and then we'll push the order form through for mid-December. That gives us a good window before year end. Sound alright?
- Asif NuttallYeah, that sounds good. Thanks Tom.
- Marcus BellAnd look, if there's anything you need in the meantime, just shout. Otherwise we'll touch base in a couple of weeks when we've got the quote sorted.
- Tom AshdownCheers, everyone. Speak soon.
Callsmade from