Lornefield Pensions Administration / BB-Demo – Renewal
Callcompleted
Lornefield Pensions Administration · 2025-03-06 09:45
Renewal call on 6 Mar 2025. The proposal is a straight Growth renewal at £44k for forty users. Douglas Baird wants to read the order form before signing; Morag Lindsay needs the period and order form reference on the invoice.
What was said
What this says
Current to 13 Oct 26Renewal call on 6 Mar 2025. The proposal is a straight Growth renewal at £44k for forty users. Douglas Baird wants to read the order form before signing; Morag Lindsay needs the period and order form reference on the invoice.
What happened: Daniel Okafor and Nell Ashcombe walked Douglas Baird and Morag Lindsay through a straight Growth renewal at £44k a year for forty users, with no implementation fee and no change in scope.
Customer view: Douglas wants a clear picture of what the renewal covers so he can sign without loose ends. He says he does not foresee any difficulty but will not hurry the decision.
Commercial: Morag will do nothing until the signed order form arrives. She needs the contract period on the invoice and the order form reference to match. The current term ends on 2 Apr 2025 and renewal falls on 3 Apr 2025.
Watch: Douglas wants to deepen use among relationship managers rather than add anything new. The evidence does not show the order form being signed on this call.
Themes
Current to 9 Oct 26Theme
Growth renewal sign-off
Importance
renewal
Sentiment
positive
Voice
decision-maker
Who was there
BB-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
Current to 9 Oct 26- Nell Ashcombe to send the order form to Douglas Baird straight after the call.
- Daniel Okafor to confirm the invoice wording with the contract period once the order form is signed.
- Daniel Okafor to bring the usage picture to each quarterly review.
Risks
Current to 9 Oct 26- Signature is still outstanding and Finance will not act until the signed order form arrives.
- A gap in cover is possible if the order form is not back before 3 Apr 2025.
Opportunities
Current to 9 Oct 26- Deeper use among relationship managers could support a later expansion conversation.
Transcript
Daniel Okafor NoneGood morning, everyone, and thank you all for your time. Let me just check who has joined. Douglas, Morag, I can see you both, and Nell is with me from our side.
Douglas Baird NoneGood morning, Daniel. Good morning, Nell. Thank you for arranging this. Perhaps I might summarise where things stand, if that's helpful, before we begin.
Nell Ashcombe NonePlease do. Morning, both. Before you start, what do you need to leave this call with? I'd like to make sure we get you that.- Douglas Baird NoneThat's a very fair question, Nell. In fairness, I'd like to leave with a clear sense of what the renewal looks like, and what we are paying for, so that I can sign it off without any loose ends. Morag will have her own requirements on the invoicing side.
Morag Lindsay NoneI do. Good morning. Two things for our records. One, the period the next invoice covers, written on the invoice. Two, the date it falls due. Those are the points I need.- Nell Ashcombe NoneUnderstood, both. Daniel, do you want to start with where the account is?
- Daniel Okafor NoneYes. Just to close the loop on how things have gone: you came on as a design partner and you've been on Growth since 3 Apr 2023, with forty licensed users. The current term ends on 2 Apr 2025, and the renewal date is 3 Apr 2025.
- Douglas Baird NoneWhich is precisely why I wanted us all together. I'd welcome a conversation about the whole picture.
- Daniel Okafor NoneOf course. So the usage first. Over the last month, active users are up a good deal on the quarter before. A lot of that is the relationship managers who had been holding back. We ran a session with them and it seems to have made a difference.
- Douglas Baird NoneI heard that from our Head of Data. She was quite pleased with how the managers responded. In fairness, a number of them were sceptical at the outset.
- Nell Ashcombe NoneThat's useful to hear. What was it that changed their minds, do you think?
- Douglas Baird NoneFrom what I'm told, it was being able to see a trustee meeting prepared from their own schemes in a few minutes, instead of piecing it together from separate places. That is a real saving for them, and the trustees notice when a manager is well prepared.
- Nell Ashcombe NoneGood. That's the Monday meeting changing, which is what we hope for. And on support, Daniel?
- Daniel Okafor NoneVery quiet. Nothing open and no tickets in the last month, so I think the brain is simply doing its job. And nothing overdue on the invoicing.
- Morag Lindsay NoneThat's correct from our side. Everything has been paid on the run of the relevant month. No queries outstanding.
- Nell Ashcombe NoneThank you, Morag. That makes my life easier. So the renewal. The proposal is a straight renewal on Growth at £44,000 a year, the same as you pay today, for forty users. No change in the scope.
- Douglas Baird NoneForgive me, Nell, I'd like to be certain I've understood. The same figure, and no additional implementation charge?
- Nell Ashcombe NoneCorrect. It's a renewal, so there's no implementation fee. The £44,000 is the annual subscription, and that is the whole of it.
- Douglas Baird NoneThank you. That's clear, and I appreciate the plain answer.
- Morag Lindsay NoneCan I ask, then, how the invoice will be raised? Will it be for the full year, and will the period appear on it?
- Daniel Okafor NoneIt's annual, in advance, on thirty day terms, as before. I'll make sure the contract period is stated on the invoice so you have it for your records. I'll come back to you to confirm that wording once the order form is signed.
- Morag Lindsay NoneThank you. I'd also want the order form reference to match what's on the invoice, so I can tie them together. I can't take anything further until Douglas has signed.
- Douglas Baird NoneQuite right, Morag. I shall not hurry the decision, but I don't foresee any difficulty. I'd just like a short time to read the order form properly.
- Nell Ashcombe NoneOf course. That's the right way to do it. I'll send the order form over after this call, and you can take the time you need, but it would be good to have it back before 3 Apr 2025 so there's no gap.
- Douglas Baird NoneThat seems entirely reasonable. I'll aim to have it with you well ahead of that.
- Daniel Okafor NoneWhile we have everyone, is there anything you'd like the brain to do for you in the coming year that it doesn't do today? How is the team finding it, and what would they like more of?
- Douglas Baird NoneThe immediate wish is simply more of the same, more of the managers using it routinely. I'd rather deepen what we have than add anything new just now.
- Nell Ashcombe NoneThat's a sensible position. Deepen first, then we can look at what comes next once the habit has settled. I won't talk about anything on the product roadmap today, but Daniel will keep you close to it.
- Daniel Okafor NoneI will. We'll keep the quarterly reviews going and I'll bring the usage picture to each one, so you can see whether the new habit holds.
- Douglas Baird NoneI'd welcome that. Thank you both. I think that covers what I needed.
- Morag Lindsay NoneFrom my side, to summarise: order form to Douglas after the call, invoice to show the contract period, and I'll wait for the signed copy before I do anything.
- Nell Ashcombe NoneThat's it exactly. Best, all. I'll send the order form straight after this.
- Daniel Okafor NoneThank you, everyone. Best wishes, and speak soon.
- Douglas Baird NoneThank you, and kind regards to you both.
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