Search returning duplicate records: HIGH PRIORITY

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Oosterdijk Logistiek · Search returning duplicate records: HIGH PRIORITY

Shipper search returning duplicate records, breaking operations reporting. Kate diagnosed connector loading both historical and daily feeds without deduplication; escalated to engineer for fix.

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What happened

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As at Fri 9 Oct 2026

Shipper search returning duplicate records, breaking operations reporting. Kate diagnosed connector loading both historical and daily feeds without deduplication; escalated to engineer for fix.

Problem: Shipper records appearing as duplicates in search and dashboards, breaking operations team reporting and requiring urgent fix. Handling: Kate diagnosed the root cause (connector configured to load both historical and daily feeds without deduplication) and escalated to Samir for transform logic fix. Watch: 12-day resolution time for high-priority bug; customer impact was real and ongoing.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

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First response (min)84

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created · Stijn Gielen 3 Jul 2026 09:38
When I search for shipper records in the brain, I'm getting duplicates for the same customer. This is breaking our reporting and we need this fixed urgently. What's causing this?
Public reply · Kate Ormerod 3 Jul 2026 11:02
Hi Stijn, thanks for reporting this. Duplicates usually mean a connector is loading the same records twice or IDs aren't being deduplicated properly. Let me dig into your data model and connectors. I'll follow up shortly.
Public reply · Stijn Gielen 6 Jul 2026 10:58
Hi Kate, still seeing the issue on our side. This is causing real problems for the operations team. How long before you have a fix?
Internal note · Kate Ormerod 6 Jul 2026 13:47
Found it, shipper connector configured to load both historical and daily feeds without dedup. Samir needs to fix the transform logic. Escalating.
Status change · Kate Ormerod 15 Jul 2026 10:18
Status change · 19 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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