Refresh failed

Ticketclosed

Nightly refresh failed on 21 Jul 2026, affecting multiple customers including Haddon Rook Logistics. Reports and dashboards showed stale data. The platform team identified the issue and deployed a fix the same day.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Nightly refresh failed on 21 Jul 2026, affecting multiple customers including Haddon Rook Logistics. Reports and dashboards showed stale data. The platform team identified the issue and deployed a fix the same day.

Problem: Tyler reported dashboards and reports were not showing latest data on 21 Jul 2026 afternoon. An internal note confirmed the refresh had failed that morning, affecting multiple customers. Handling: Kate Ormerod escalated immediately. The platform team investigated and identified the root cause. A fix was deployed on 21 Jul 2026 afternoon, and Kate confirmed data would refresh shortly. Watch: This was a platform incident affecting multiple accounts at once. Tyler's ticket shows the customer-facing impact. No follow-up confirmation of successful recovery was recorded in the ticket.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)125

CSAT1

Incidentinc_2026_07_refresh

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Trail

Internal note · Kate Ormerod 21 Jul 2026 11:52
Refresh failed this morning. Multiple customers affected. Platform team investigating.
created · Tyler Brookes 21 Jul 2026 14:30
Our reports and dashboards aren't showing the latest data. The last refresh seems to have failed. Can you investigate?
Public reply · Kate Ormerod 21 Jul 2026 16:35
Hi Tyler, the platform team have identified the issue and a fix is being deployed. You should see your data refresh shortly. Thanks, Kate
Status change · Kate Ormerod 27 Jul 2026 13:48
Status change · 31 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help