Dashboard performance issues
Ticketclosed
Penmaen Software · Dashboard performance issues
Cerys reported that a complex dashboard with location, status and date grouping was loading slower than before. She confirmed usage was well under the 40-user limit. Connor offered to investigate optimisation.
What happened
What this says
As at Fri 9 Oct 2026Cerys reported that a complex dashboard with location, status and date grouping was loading slower than before. She confirmed usage was well under the 40-user limit. Connor offered to investigate optimisation.
Problem: Complex dashboards showing degraded performance over time despite staying under capacity. Handling: Connor acknowledged the issue, ruled out capacity constraints, and offered to optimise queries and add indices. Watch: No resolution shown in ticket. Performance issues may impact user adoption if dashboards degrade further.
Details
Updated 9 Oct 26Trail
created · Cerys Llewellyn 12 Mar 2025 16:40Some of our dashboards are taking longer to load than they used to, especially the big one we built with all the ticket metrics. The queries are fairly complex: they're grouping by location, status and date, but it feels like performance has degraded since a couple of months ago. Can you look into this?- Public reply · Cerys Llewellyn 12 Mar 2025 16:55Just to add: we're still well under our 40-user limit, so I don't think it's a capacity issue.
- Public reply · Connor Webb 12 Mar 2025 20:43Thanks for the extra context. I'll check the query performance on those dashboards and see if there's a way to optimise them, maybe we can simplify some of the grouping or add an index. I'll get back to you early next week.
- Status change · 25 Mar 2025 23:59