Setting up admin roles for field service team
Ticketclosed
Kaltenbrunn Medizintechnik · Setting up admin roles for field service team
Customer setting up admin access for two field service colleagues to configure connectors and dashboards across hospital sites. Kate Ormerod provided step-by-step instructions. Customer completed successfully.
What happened
What this says
As at Fri 9 Oct 2026Customer setting up admin access for two field service colleagues to configure connectors and dashboards across hospital sites. Kate Ormerod provided step-by-step instructions. Customer completed successfully.
Problem: Administrative setup; customer expanding internal admin team for connector and dashboard management across hospital sites. Solution: Kate provided clear instructions (Settings > Users and Roles, add email addresses, assign Admin role). Handling: Straightforward administrative support. First response 350 minutes slow for low-priority request but not critical. Customer confirmed successful completion. Watch: Positive signal of customer investing in internal capability and expanding role ownership.
Details
Updated 9 Oct 26Trail
created · Kai Petersen 8 Jul 2026 12:55I'm setting up initial admin access for two colleagues at our field service operations. They need to configure connectors and dashboards across all hospital sites. What permissions do I need to grant them, and how?- Public reply · Kate Ormerod 8 Jul 2026 18:45Hi Kai, Thanks for reaching out. I can help you set up admin accounts for your colleagues. Go to Settings > Users and Roles, then add their email addresses and assign the Admin role. This gives them full access to all connectors and dashboards across all your hospital sites. Once you've set them up, let me know and I can confirm everything is working properly. Best regards, Kate
- Public reply · Kai Petersen 9 Jul 2026 10:52Done. Both colleagues are now set up as admins and can access everything. Thanks for the help.
- Status change · 24 Jul 2026 23:59