How do I add more connectors?

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Veenendrecht Payments · How do I add more connectors?

Customer on Growth tier tried to add Xero connector but configuration interface froze. Growth tier includes 8 connectors, so the capability is available.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Customer on Growth tier tried to add Xero connector but configuration interface froze. Growth tier includes 8 connectors, so the capability is available.

Problem: Ruben Dekker couldn't find the option to add more connectors and asked if an upgrade was needed. Growth tier includes 8 connectors, so he should have access.

Handling: Kate Ormerod confirmed Growth supports 8 connectors and offered to walk through setup. When Ruben attempted Xero configuration, the interface became unresponsive.

Watch: The customer is trying to use an included feature but hit a UI bug. Ticket marked solved but content does not show the fix.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryhow_to

Channelemail

First response (min)393

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created · Ruben Dekker 13 Mar 2026 13:15
I'm trying to set up an additional connector but I'm not seeing the option to add one in the admin panel. Do I need to upgrade the tier first to unlock more connectors, or am I missing something obvious? We're on Growth tier. Thanks
Public reply · Kate Ormerod 13 Mar 2026 19:48
Hi Ruben, thanks for getting in touch. Growth tier includes support for 8 connectors, so you should definitely be able to add more. Can you tell me which connector you're looking to add? I can walk you through the setup process. Thanks, Kate
Public reply · Ruben Dekker 16 Mar 2026 13:35
Thanks Kate. I'm trying to add a Xero connector. I found it in the list fine, but when I click configure, the interface just keeps spinning and never loads. Is there a known issue with that connector or something I need to do first? Thanks
Status change · Kate Ormerod 20 Mar 2026 12:44
Status change · 24 Mar 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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