User can't log in
Ticketclosed
Veenendrecht Payments · User can't log in
New user couldn't log in with permission denied error; password reset didn't help. Connor Webb responded within 25 minutes to investigate.
Priority urgent
What happened
What this says
As at Fri 9 Oct 2026New user couldn't log in with permission denied error; password reset didn't help. Connor Webb responded within 25 minutes to investigate.
Problem: Daan Visser reported a newly added team member couldn't access the system, receiving permission denied errors despite password reset attempts.
Handling: Connor Webb responded within 25 minutes and requested the user's email address to investigate account permissions. The ticket shows opening of the investigation but not final resolution.
Details
Updated 9 Oct 26Priorityurgent
Statusclosed
Categoryaccess_permissions
Channelweb
First response (min)25
Helpdeskmade from
Trail
created · Daan Visser 9 Feb 2026 16:03One of our team members can't log into the system. They were added to the system last week but keep getting a permission denied error when they try to access it. We've tried resetting their password but that hasn't helped. Can you check their account and see what's blocking them? This is a bit urgent as we need them up and running.- Public reply · Connor Webb 9 Feb 2026 16:28Hi Daan, thanks for getting in touch. I can help sort this out. To investigate, I'll need the email address of the user who can't access the system. Once I have that, I can check their account permissions and get to the bottom of it. Should be able to get them set up quickly. Connor
- Status change · 15 Feb 2026 23:59
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