HubSpot connector sync not working
Ticketclosed
Ardenmore Pension Administration · HubSpot connector sync not working
HubSpot records weren't syncing due to limited API key permissions. Sukhvinder Dhillon regenerated the key with full permissions and records began flowing.
What happened
What this says
Current to 13 Oct 26HubSpot records weren't syncing due to limited API key permissions. Sukhvinder Dhillon regenerated the key with full permissions and records began flowing.
Problem: Sukhvinder Dhillon added test contact records to HubSpot but they didn't appear in the brain. The connector was running but not syncing new data.
Handling: Connor Webb checked the logs and found the HubSpot API key had limited permissions. He instructed the customer to regenerate it with full sync permissions on their end. Once done, records flowed through correctly.
Details
Updated 9 Oct 26Trail
created · Sukhvinder Dhillon 30 Oct 2024 15:32Hi, I'm reporting an issue with the HubSpot connector. It's been running but I'm not confident the records are all syncing correctly. I've done a test push of some records in HubSpot but they're not appearing in the brain. Could you check whether there's a sync issue, or if I need to reconfigure the connector on our end?- public_reply · Connor Webb 30 Oct 2024 21:05Hi Sukhvinder, just so I've got this right - you've added records to HubSpot and they're not showing up in the brain? Can you tell me exactly which records you've added and roughly when? I'll check the sync logs and see what's happening.
- public_reply · Sukhvinder Dhillon 1 Nov 2024 13:38Yes, that's the issue. I added a dozen new contact records on Tuesday afternoon and they haven't appeared. I can send you the specific contact names if that helps.
- public_reply · Connor Webb 4 Nov 2024 14:07Thanks. I've reviewed the logs and found the problem - the HubSpot API key you're using has limited permissions. You'll need to regenerate it with full sync permissions. Once you do that on the HubSpot side, the records should flow through.
- public_reply · Sukhvinder Dhillon 5 Nov 2024 10:17Perfect, I've regenerated the key with the right permissions. The records are now coming through correctly - really pleased to have that working properly.
- internal_note · Connor Webb 5 Nov 2024 13:24Confirmed - API key permissions issue. Sukhvinder has fixed on HubSpot side, syncs now healthy.
- status_change · 17 Nov 2024 23:59