Team members locked out of account

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Thackwray Logistics · Team members locked out of account

Multiple Beauty team members unexpectedly locked out of account. No customer-side changes reported. Josh requested investigation and access restoration. Kate requested team member details to investigate access logs.

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What happened

What this says

Current to 14 Oct 26

Multiple Beauty team members unexpectedly locked out of account. No customer-side changes reported. Josh requested investigation and access restoration. Kate requested team member details to investigate access logs.

Problem: Beauty team members lost account access without warning or triggering action from customer side.

Handling: Kate Ormerod initiated investigation requesting specific team member names or email addresses to examine access logs. Ticket remained open awaiting customer response about affected individuals.

Watch: Access lockouts affecting multiple users simultaneously suggests system-level event (credential reset, permission change) or security trigger. Root cause unclear without access log details.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)174

CSAT5

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created · Josh Pearce 1 Sep 2026 09:21
Hi, A few of our team members got locked out of the brain without warning and we're not sure why. We haven't made any changes on our end. Can you check what happened and restore their access? This is affecting multiple people on the Beauty team. Josh
public_reply · Kate Ormerod 1 Sep 2026 12:15
Hi Josh, thanks for reporting this. That's not something we'd change without notice. Let me check the access logs on your account. Can you send me the names or email addresses of the team members who've lost access? Once I have those I can see what happened.
status_change · Kate Ormerod 14 Sep 2026 13:19
status_change · 18 Sep 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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