Can't filter by brand in the dashboard
Ticketclosed
Thackwray Logistics · Can't filter by brand in the dashboard
Natasha unable to filter dashboard by Brand Name field despite field being visible in data source; Kate requested dashboard screenshot and field list to diagnose.
What happened
What this says
Current to 14 Oct 26Natasha unable to filter dashboard by Brand Name field despite field being visible in data source; Kate requested dashboard screenshot and field list to diagnose.
Problem: Brand Name field visible in query builder but not appearing as filterable option in dashboard builder for Growth tier. Handling: Kate requested detailed information to diagnose why filterable custom field is not exposed. Watch: Ticket solved but closure reason not documented. Likely issue with dashboard builder field filtering logic or Growth tier limitation.
Details
Updated 9 Oct 26Trail
created · Natasha Greaves 19 Jan 2026 11:04Hi, I've been trying to set up a dashboard that shows just the Beauty brand orders, but I can't find a way to filter by brand in the dashboard builder. I can see the brand field in the data but there's no filter option showing up. Is this a limitation of Growth or am I missing something? Any help would be appreciated. Thanks.- public_reply · Natasha Greaves 19 Jan 2026 11:43Also, I notice the field is called Brand Name in the data - I've tried using that exact field but it's still not showing as filterable. Is there something I need to do to enable filtering on custom fields?
- public_reply · Kate Ormerod 19 Jan 2026 13:50Hi Natasha, thanks for getting in touch. The Brand Name field should be filterable - can you walk me through which dashboard you're building and share a screenshot of the field list you're seeing? That way I can see exactly what's showing up on your end and get you sorted. Cheers, Kate.
- status_change · 3 Feb 2026 23:59