Can't filter by brand in the dashboard
Ticketclosed
Thackwray Logistics · Can't filter by brand in the dashboard
Natasha unable to filter dashboard by Brand Name field despite field being visible in data source; Kate requested dashboard screenshot and field list to diagnose.
What happened
What this says
As at Fri 9 Oct 2026Natasha unable to filter dashboard by Brand Name field despite field being visible in data source; Kate requested dashboard screenshot and field list to diagnose.
Problem: Brand Name field visible in query builder but not appearing as filterable option in dashboard builder for Growth tier. Handling: Kate requested detailed information to diagnose why filterable custom field is not exposed. Watch: Ticket solved but closure reason not documented. Likely issue with dashboard builder field filtering logic or Growth tier limitation.
Details
Updated 9 Oct 26Trail
created · Natasha Greaves 19 Jan 2026 11:04Hi, I've been trying to set up a dashboard that shows just the Beauty brand orders, but I can't find a way to filter by brand in the dashboard builder. I can see the brand field in the data but there's no filter option showing up. Is this a limitation of Growth or am I missing something? Any help would be appreciated. Thanks.- Public reply · Natasha Greaves 19 Jan 2026 11:43Also, I notice the field is called Brand Name in the data - I've tried using that exact field but it's still not showing as filterable. Is there something I need to do to enable filtering on custom fields?
- Public reply · Kate Ormerod 19 Jan 2026 13:50Hi Natasha, thanks for getting in touch. The Brand Name field should be filterable - can you walk me through which dashboard you're building and share a screenshot of the field list you're seeing? That way I can see exactly what's showing up on your end and get you sorted. Cheers, Kate.
- Status change · 3 Feb 2026 23:59