Connector sync issue

Ticketclosed

Kenmure Business Telecom · Connector sync issue

Circuit records from the customer database stopped syncing after 20:15 one evening. Alan Rennie identified that an API token had expired, regenerated it, and the connector resumed normal operation.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Circuit records from the customer database stopped syncing after 20:15 one evening. Alan Rennie identified that an API token had expired, regenerated it, and the connector resumed normal operation.

Problem: The customer database connector stopped syncing circuit records after 20:15 one evening with no error message.

Handling: Connor Webb asked Alan Rennie to check for source system changes. Alan identified an expired API token, regenerated it, and ran a manual connector sync.

Watch: Quick resolution. Low risk if API token rotation schedules are formalized.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)896

Helpdeskmade from

Trail

created · Alan Rennie 2 Sep 2025 15:49
Some of our circuit records stopped coming through this morning. The last sync completed at 20:15 last night, but nothing has loaded since then. We haven't made any changes on our end. Can you check what's happening?
Public reply · Connor Webb 3 Sep 2025 06:45
Just so I've got this right, the connector stopped syncing records after 20:15 yesterday. Can you tell me which system you're connecting to and whether anything changed on your side? Thanks, Connor
Public reply · Alan Rennie 3 Sep 2025 12:09
It's the customer database feed. No changes from us. The last pull was clean.
Public reply · Alan Rennie 3 Sep 2025 14:14
Actually, I've just checked, our API token may have expired. Let me regenerate it.
Public reply · Connor Webb 3 Sep 2025 15:17
Good call. Once you've got the new token in place, give the connector a manual run and let me know if it starts loading records again. Thanks, Connor
Status change · Connor Webb 19 Sep 2025 15:50
Status change · 23 Sep 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help