Duplicate records in account data

Ticketclosed

Linthorpe Trade Supplies · Duplicate records in account data

Liam Corner reported duplicate account records with different invoice history. Connor Webb traced duplicates to source CRM data migration issue. Opened 17 Oct 2025, solved 31 Oct 2025.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Liam Corner reported duplicate account records with different invoice history. Connor Webb traced duplicates to source CRM data migration issue. Opened 17 Oct 2025, solved 31 Oct 2025.

Problem: Liam identified accounts appearing twice in the brain with different data, including different invoice records, blocking accurate account queries.

Handling: Connor Webb worked with Liam to identify an example. Internal investigation traced duplicates to the source CRM system which had incomplete data migration cleanup. BG-Demo scheduled re-sync on the next nightly refresh.

Watch: Source system data quality issues are outside BG-Demo's control but do impact brain accuracy. This was handled well and resolved.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)154

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Trail

created · Liam Corner 17 Oct 2025 09:13
We're seeing duplicate records in the brain when we pull account data. Some accounts are appearing twice with slightly different information. Can you investigate?
Public reply · Connor Webb 17 Oct 2025 11:47
Hi Liam, thanks for reporting that. Duplicates can happen when source systems have syncing issues. Can you give me an example of an account that's showing up twice? That'll help me find the root cause.
Public reply · Liam Corner 21 Oct 2025 09:14
Yes, one account appears twice. One copy has invoices up to July, the second has August invoices too. They should be merged.
Internal note · Connor Webb 21 Oct 2025 12:15
Traced to CRM duplicate from data migration. Source cleaned up. Will re-sync on next nightly refresh.
Status change · Connor Webb 31 Oct 2025 15:04
Status change · 4 Nov 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help