Dashboard showing stale data

Ticketclosed

Kelvinhaugh Pension Services · Dashboard showing stale data

Ailsa reported her member volume dashboard displaying yesterday's data despite multiple refresh attempts. The issue was resolved by 7 Nov 2024.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Ailsa reported her member volume dashboard displaying yesterday's data despite multiple refresh attempts. The issue was resolved by 7 Nov 2024.

Problem: Ailsa found her dashboard showing previous day's data even after multiple refreshes. She expected an overnight update.

Handling: Connor requested details on which dashboard and metrics, and suggested a browser hard refresh. The ticket was marked solved on 7 Nov 2024, 8 days after creation.

Watch: Isolated freshness issue; monitor whether similar reports emerge elsewhere at this customer.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)315

CSAT5

Helpdeskmade from

Trail

created · Ailsa Dunlop 30 Oct 2024 15:17
Hi, I'm building a dashboard to track member volumes, but it's showing yesterday's data. Even after refreshing, the latest numbers aren't there. I thought the data would have updated overnight. Can you help troubleshoot? Thanks.
Public reply · Connor Webb 30 Oct 2024 20:32
Hi Ailsa, can you tell me which dashboard you're working on and which specific metrics aren't updating? Also, have you tried a hard refresh of the browser page?
Public reply · Ailsa Dunlop 31 Oct 2024 15:47
Hi Connor, it's the member volume dashboard. I've tried refreshing the page and the dashboard widget, still showing yesterday's data. Let me know if you need anything else.
Status change · Connor Webb 7 Nov 2024 15:03
Status change · 11 Nov 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help