Clarification on payment terms for our invoice

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Lornefield Pensions Administration · Clarification on payment terms for our invoice

Imogen Hartley asked for confirmation of payment deadline on the first invoice. Tobias Renwick confirmed the standard terms appeared on the invoice itself. Finance team processed payment successfully.

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What happened

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As at Fri 9 Oct 2026

Imogen Hartley asked for confirmation of payment deadline on the first invoice. Tobias Renwick confirmed the standard terms appeared on the invoice itself. Finance team processed payment successfully.

Problem: Customer wanted to confirm the payment deadline before forwarding to finance. Handling: Tobias confirmed standard payment terms were on the invoice and coordinated with BG-Demo's billing team to clarify. Outcome: Imogen confirmed with finance team and payment was processed.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelchat

First response (min)766

CSAT5

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created · Imogen Hartley 4 May 2023 13:33
Hi, we've just received the first invoice for the brain, and I want to make sure we understand the payment terms correctly before I send it to our finance team. I'm seeing a note on the invoice – can you confirm what the payment deadline is for us?
Public reply · Tobias Renwick 5 May 2023 02:19
Thanks for raising this. What you're looking at is our standard payment term. The exact deadline should be on the invoice itself. Can you tell me what date you're seeing, and I can confirm that's correct? Best, Tobias
Public reply · Tobias Renwick 8 May 2023 13:07
I've had a word with our billing team to make sure there's no confusion. To be precise, what appears on the invoice is our standard terms. Apologies if that wasn't clear on first reading. Best, Tobias
Public reply · Imogen Hartley 8 May 2023 13:31
Thanks, Tobias – that's helpful. I've confirmed with our finance team and we're all set. Best, Imogen
Public reply · Imogen Hartley 10 May 2023 14:18
Actually, just to close the loop – they've processed payment and we're good to go. Appreciate the clarification. Best, Imogen
Status change · Tobias Renwick 23 May 2023 12:57
Status change · 27 May 2023 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
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Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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