Vicky Eccles

Person

Vicky Eccles is the CRM champion at Harbrook Utility Services and the operations buyer in the Enterprise discovery. She wants access for sixty to seventy operations people. Her proposal and signing date are still open.

made from

Who they are

Insight

As at Fri 9 Oct 2026

Vicky Eccles is the CRM champion at Harbrook Utility Services and the operations buyer in the Enterprise discovery. She wants access for sixty to seventy operations people. Her proposal and signing date are still open.

Role: Operations Director at Harbrook Utility Services, recorded in the CRM as champion. She joined the 7 Oct 2026 discovery call with Priti Haworth and was addressed with her in the 9 Oct 2026 follow-up.

Influence: on the call she set the scope, wanting access for sixty to seventy operations people but not finance. The record does not show whether she signs, so decision-maker status is not confirmed.

Watch: she has not replied to the 9 Oct 2026 follow-up or the earlier roundtable invitation. The Enterprise proposal and the 29 Jan 2027 signing target are open items, and the follow-up call is booked, not held.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Harbrook Utility Services	Operations Director	champion	vicky.eccles@harbrook.example

CRMmade from

Activity

Upcoming
26 Oct 2026upcoming callHarbrook Utility Services / BG-Demo – Demo Sophie Ling, Hannah Lowe, Vicky Eccles
Held
9 Oct 2026email threadFollowing up on our discovery call Sophie Ling, Vicky Eccles, Priti Haworth
7 Oct 2026callHarbrook Utility Services / BG-Demo – Discovery Sophie Ling, Vicky Eccles, Priti Haworth
7 Sep 2026dealHarbrook Utility Services – New Sophie Ling, Vicky Eccles
26 May 2026eventRevenue leaders roundtable Alice Brewer, Kofi Mensah, Ellie Rowcliffe, Derek Imrie, Priti Marsden, Brendan O'Mahony, Natasha Pryor, Imran Hussain, Daan Visser, Ruben Dekker, Andrew Pickering, Allison Pereira, Cian O'Leary, Shane Twomey, Dylan Price, Jonathan Marsden, Anita Mistry, Luke Oakes, Lindsay Pallister, Hector Villarreal, Diarmuid Kenny, Jens Maes, Jas Dhillon, Darragh Quinlan, Laurent Brisset, Rebecca Nuttall, Dan Kitching, Bas Vermeulen, Erik Wallin, Jess Mitchell, Fiona Ingham, Vicky Eccles, Ed Kershaw, Desmond Oyelaran, Shauna Pettibone, Douglas Forsyth, Femi Olatunji, Joost van der Linden, Mirjam Hendriks, Ailsa Dunlop, Petra Lüders, Julia Hartmann+39
20 May 2026email threadRevenue leaders roundtable, 26 May 2026 Alice Brewer, Vicky Eccles

CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help