Quarrington Care Network
What the paper says
Document roll-up
Current to 12 Oct 26Growth order form executed 16 Apr 2026 at £50k a year plus £12k implementation, term to 29 Apr 2027, under an executed BAA, DPA and data-scope schedule. A £12k per year expansion is still proposal only, and no signed MSA is on file.
Executed: The order form signed 16 Apr 2026 sets the Growth tier at £50k a year plus a £12k one-off implementation fee. The term runs 30 Apr 2026 to 29 Apr 2027.
Executed alongside it: the business associate agreement and the data processing agreement, both 16 Apr 2026, and the BAA data-scope schedule v2 of 30 Jul 2026.
Open items: Two expansion proposals price an addition to the Growth subscription at £12k per year: a draft dated 6 Oct 2026 and a final-status proposal dated 9 Oct 2026. Neither is an order form, and neither states the users, teams or connectors covered.
The draft Master Services Agreement v2 of 24 Mar 2026 is unsigned, with the liability cap left open. No executed MSA is on file.
Contradictions:
- The order form sits under a Master Subscription Agreement, but the only MSA on file is the unsigned Master Services Agreement v2 draft.
- The 2 Mar 2026 proposal puts the nightly refresh at 07:00 Central time; the order form says 07:00 customer local time.
- The business associate agreement words P1 response as 1 hour within business hours; the order form says 1 business hour and governs service levels.
- The 6 Oct 2026 draft expansion spells out annual billing in advance and thirty-day terms; the 9 Oct 2026 proposal defers billing to the current basis.
Commitments: Billing is annual in advance, 30 days from invoice. Availability 99.5%, P1 first response 1 business hour, nightly refresh by 07:00 customer local time, and a 10% credit for availability only.
The data-scope schedule limits loads to an allow-list and excludes intake ticket free text and call transcripts. On protected health information the business associate agreement prevails over the order form.
Gaps: All 13 documents were read. The executed order form names no customer signatory, no connector go-live dates and no renewal notice period.
The data processing agreement names its customer signatory only as an authorised signatory. Two different proposals, from Feb and Oct, share the title Proposal v1.
Executed terms
Current to 9 Oct 26- Billingannual, in advance, 30 days from the date of invoiceannual, in advance, 30 days from the date of invoice · Source: doc_079_007
- End2027-04-29Source: doc_079_007
- Price£50,000 a year, plus £12,000 one-off implementation fee£50,000 a year, plus £12,000 one-off implementation fee · Source: doc_079_007
- Service levels["Availability 99.5%", "P1 first response 1 business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"]["Availability 99.5%", "P1 first response 1 business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"] · Source: doc_079_007
- Start2026-04-30Source: doc_079_007
- Term months12Source: doc_079_007
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (5)
- Draft master services agreement, Growth tier draft · contract · 24 Mar 2026
- HIPAA business associate agreement executed · contract · 16 Apr 2026
- Executed data processing agreement executed · dpa · 16 Apr 2026
- Executed Growth order form executed · order form · 16 Apr 2026
- BAA data-scope schedule executed · contract · 30 Jul 2026
- Onboarding (1)
- Onboarding plan for Growth tier issued · onboarding plan · 4 May 2026
- Proposals (4)
- First draft Growth tier proposal draft · proposal · 25 Feb 2026
- Growth tier proposal for two teams issued · proposal · 2 Mar 2026
- Draft Growth expansion proposal draft · proposal · 6 Oct 2026
- Growth expansion proposal issued · proposal · 9 Oct 2026
- QBRs (1)
- First quarterly review, Growth plan issued · qbr deck · 17 Sep 2026
- Security (1)
- Security questionnaire for Growth prospect issued · security questionnaire · 11 Feb 2026
- Success plans (1)
- First-year success plan issued · success plan · 15 Jul 2026
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Quarrington Care Network - Order Form (signed) | Quarrington Care Network - Master Services Agreement v2 | The executed order form sits under a Master Subscription Agreement; the only MSA on file is the unsigned Master Services Agreement v2 draft of 24 Mar 2026 with the liability cap open. |
| Quarrington Care Network - Proposal | Quarrington Care Network - Order Form (signed) | The 2 Mar 2026 proposal puts the nightly refresh at 07:00 Central time; the executed order form says 07:00 customer local time. |
| Business associate agreement | Quarrington Care Network - Order Form (signed) | The business associate agreement words P1 response as 1 hour within business hours; the executed order form says 1 business hour and governs service levels. |
| Quarrington Care Network - Proposal v1 | Quarrington Care Network - Proposal | Both price the expansion at £12,000; the 6 Oct 2026 draft states annual billing in advance and thirty-day terms, while the 9 Oct 2026 proposal defers billing to the current basis. |