Finding time to talk about the renewal
Email thread Penmaen Software · sales
Marcus Bell asked Huw Bevan for a renewal conversation on the Growth contract ending 24 Jul 2026. Huw wants to see usage first and asks what Penmaen would lose if it stopped.
What was said
What this says
Current to 14 Oct 26Marcus Bell asked Huw Bevan for a renewal conversation on the Growth contract ending 24 Jul 2026. Huw wants to see usage first and asks what Penmaen would lose if it stopped.
Ask: Marcus proposed half an hour to walk through usage, and offered to include Rhian. Huw replied on 2 Jun 2026 asking who actually uses the brain and what would be lost.
Customer view: Huw is open to talking before the contract ends but wants value shown first, and says not to rush.
Next: Marcus promised to send times for early next week and to show who asks questions, which teams and which connectors.
The thread
Updated 9 Oct 26Messages
Marcus Bell 28 May 2026 17:36Hi Huw, Your Growth contract runs to 24 Jul 2026, so I'd like to get a renewal conversation in the diary over the next few weeks. I've pulled the numbers on how Penmaen has been using the brain, and I'd like to walk you through them rather than send a wall of figures. Shall we book half an hour? Happy to jump on a call whenever suits you, and to include Rhian if you'd like her there. Thanks, Marcus
Huw Bevan 2 Jun 2026 15:31Marcus, Thank you. Sorry for the slow reply, it has been a busy week. I would like to see the usage first. Who is actually using it, and what would we lose if we stopped? Let's not rush, but I accept we should talk before the end of the contract. Any time later this week or early next week would work. Huw Bevan- Marcus Bell 2 Jun 2026 17:15Hi Huw, No problem at all. I'll share my screen and take you through who is asking questions, which teams and which connectors, so you can judge the value for yourself. I'll send a couple of times for early next week shortly, and you can pick whichever is easiest. Thanks, Marcus