Notes from our check-in
Email thread Penmaen Software · cs
Marcus Bell sent notes: usage up and steady, two low-priority tickets, 40 licensed users covered. Cerys Llewellyn confirmed the summary and said the renewals view by operator matters most to her team.
What was said
What this says
As at Fri 9 Oct 2026Marcus Bell sent notes: usage up and steady, two low-priority tickets, 40 licensed users covered. Cerys Llewellyn confirmed the summary and said the renewals view by operator matters most to her team.
Ask: a renewals view by leisure operator that the team can open without asking, built from existing pages.
Customer view: Cerys called the summary fair and said the renewals view is the one that matters most. She will ask two team members to send the operators they look at first.
Next: Marcus to build from the operators her people name.
The thread
Updated 9 Oct 26Messages
Marcus Bell 20 Mar 2025 09:29Hi Cerys, Thanks for your time yesterday. Here are the notes so we both have the same picture: - Usage across your team is up on the previous quarter and has held steady since. - Two tickets in the last month, none of them high priority. Nothing outstanding from our side. - Your 40 licensed users are well covered, so no change needed there for now. - You'd like a view of renewals by leisure operator that your team can open without asking. I'll look at how best to set that up with the pages you already have. If I've missed anything, let me know. Happy to jump on a call if easier. Thanks, Marcus
Cerys Llewellyn 21 Mar 2025 13:27Hi Marcus, That's a fair summary, thank you. The renewals view is the one that matters most to my team, so let's start with the people who'll use it and build from there. I'll ask two of them to send you the operators they look at first. Come back to me if it's easier to do it on a call. Diolch, Cerys