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Connor Webb traced a connector issue to a source-side permission. Rhian Morgan's IT team widened it, records came through, and she asked for the ticket to be closed.

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What was said

What this says

As at Fri 9 Oct 2026

Connor Webb traced a connector issue to a source-side permission. Rhian Morgan's IT team widened it, records came through, and she asked for the ticket to be closed.

Issue: Connor judged the fault was a permission on the source account, not on BG-Demo's side. Rhian passed it to IT.

Customer view: Rhian apologised for the delay, confirmed the records now come through and asked to close the ticket. The thread ran from 13 Feb 2025 to 21 Feb 2025 and the customer was cooperative throughout.

Next: close the ticket.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2025-02-13

Last message2025-02-21

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Messages

Connor Webb 13 Feb 2025 17:33
to Rhian Morgan
Hi Rhian, Following up on your ticket from earlier. I've looked at the connector settings and I think the issue is a permission on the source side rather than anything on our end. Could you check that the account the brain connects with can still read the full set of records? If it was changed recently, that would explain it. Thanks, Connor Support Engineer, BG-Demo
Rhian Morgan 13 Feb 2025 17:48
to Connor Webb
Hi Connor, Thanks for the quick reply. I'll ask a colleague in IT to check in the morning and let you know what they find. Rhian
Connor Webb 18 Feb 2025 13:24
to Rhian Morgan
Hi Rhian, Just checking in on this. Did your colleague get a chance to look at the permissions? If it's still not behaving, I'm happy to join a short call and go through it together. Thanks, Connor
Rhian Morgan 21 Feb 2025 15:29
to Connor Webb
Hi Connor, Sorry for the delay on this. IT widened the permission and I've seen the records come through now. Everything looks right on our side, so you can close the ticket. Thanks for your help. Rhian

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help