Finding a time for our check-in

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Marcus Bell arranged a 30 minute check-in with Cerys Llewellyn to show usage since go-live. Cerys welcomed it and said her team had been asking about usage. Scheduling thread with a positive tone.

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What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell arranged a 30 minute check-in with Cerys Llewellyn to show usage since go-live. Cerys welcomed it and said her team had been asking about usage. Scheduling thread with a positive tone.

Ask: Marcus wanted to show usage numbers and cover weekly users, the kinds of questions asked and what to set up next.

Customer view: Cerys was glad the usage looks healthy and said the team had been asking about it, so the timing was good.

Next: Marcus sent an invite for the Wednesday afternoon slot.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2024-11-22

Last message2024-11-27

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Messages

Marcus Bell 22 Nov 2024 17:39
to Cerys Llewellyn
Hi Cerys, Hope the week's been kind. I'd like to get a check-in in the diary before the end of the month, mainly to walk through how your team are getting on with the brain since go-live. I've pulled the numbers and there's a nice story in the usage, so I'd like to share my screen and show you. Shall we book 30 minutes? Anything early next week would suit me, mornings especially. Thanks, Marcus
Cerys Llewellyn 25 Nov 2024 09:40
to Marcus Bell
Hi Marcus, Good to hear from you, and glad the usage looks healthy. The team have been asking me about it too, so the timing is good. I can do Wednesday afternoon if that works for you. Anything after lunch is fine for me. If it's easier, send me an invite and I'll accept it. Diolch, Cerys
Marcus Bell 27 Nov 2024 15:09
to Cerys Llewellyn
Hi Cerys, Wednesday afternoon is fine, I've sent an invite for 30 minutes. I'll cover: - how many of your people are using it week to week - the kinds of questions being asked, per leisure operator - anything you'd like us to set up next If there's something else you want on the list, just say and I'll add it. Happy to jump on a call whenever suits. Thanks, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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