Check-in call

Email thread

Allison Pereira, VP Client Service, welcomed news that usage is up and asked for a usage view by client to line up renewals before open enrollment. Hollie Grieve agreed to prepare it for a Thursday call at 15:00 UK time.

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Current to 14 Oct 26

Allison Pereira, VP Client Service, welcomed news that usage is up and asked for a usage view by client to line up renewals before open enrollment. Hollie Grieve agreed to prepare it for a Thursday call at 15:00 UK time.

Ask: Allison wants to know which teams actually use the brain rather than just log in, wants that by client, and wants to line up renewals before open enrollment.

Customer view: positive. She said she was happy to hear usage is up, and she plans to bring a team lead.

Next: Hollie will send the invite for 15:00 UK time and prepare the usage picture by client, and will cover the renewals side on the call.

AI · claude-sonnet-5-5 · 14 Oct 2026

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Updated 9 Oct 26

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First message2026-09-23

Last message2026-09-25

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Messages

Hollie Grieve 23 Sep 2026 16:43
to Allison Pereira
Hi Allison, Hope the week is treating you well. It's been a little while since we last spoke, and I'd like to get a check-in in the diary for next week. Usage on your side has picked up nicely since the summer, so I'd love to hear how the client-service teams are finding it and what you'd like to see next. Would Tuesday or Thursday afternoon suit you? I'm flexible on time, given the gap between us. Best, Hollie
Allison Pereira 24 Sep 2026 14:38
to Hollie Grieve
Hi Hollie, Thursday works for me. Happy to hear usage is up, that's what I wanted to see. A few things I'd like to cover: - What's the signal on which teams are actually using it vs. just logged in? - Can we see that by client? I want to line up the renewals before open enrollment, please. - Who else on my side should be on the call? I'm thinking of bringing one of the team leads. Send over an invite and I'll make sure it's blocked. Best, Allison
Hollie Grieve 25 Sep 2026 08:55
to Allison Pereira
Hi Allison, Brilliant, Thursday it is. I'll send the invite for 15:00 UK time, which I think should land in your morning. Do shout if that's awkward. I'll pull together the usage picture by client ahead of the call so we can go through it properly, and we can talk through the renewals side too. Bring the team lead along, the more the better. Speak soon, Hollie

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

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