Training sessions for the client-service team

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Laura offers training to Jasmine Coleman, a heavy user. Jasmine accepts a Wednesday morning slot with three or four attendees, and Laura agrees a smaller first group and a repeat for absentees.

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What this says

As at Fri 9 Oct 2026

Laura offers training to Jasmine Coleman, a heavy user. Jasmine accepts a Wednesday morning slot with three or four attendees, and Laura agrees a smaller first group and a repeat for absentees.

Ask: Laura proposes an hour on search and chat using the team's own clients' data.

Customer view: Jasmine called it useful and replied within the hour, but several colleagues are on leave.

Next: Laura sends a Wednesday morning invite and offers a shorter repeat.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-07-24

Last message2026-07-24

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Laura Penhaligon 24 Jul 2026 16:06
to Jasmine Coleman
Hi Jasmine, Monica mentioned you'll be one of the heaviest users of the brain on the account side, so I'd like to plan a short training session for you and your colleagues. The idea is a walkthrough of search and chat on your own clients' data, then time for questions. Would next Tuesday or Wednesday suit you? An hour should be enough for a first pass. Thanks, Laura
Jasmine Coleman 24 Jul 2026 16:42
to Laura Penhaligon
Hi Laura, That sounds useful. Wednesday is better for me, ideally in the morning before client calls start. A couple of the others are on leave next week, so it might just be three or four of us. Is that okay, or would you rather wait until everyone is back? Jasmine
Laura Penhaligon 24 Jul 2026 17:25
to Jasmine Coleman
Hi Jasmine, A smaller group is fine for a first session, and it means you can ask the questions you actually have. I'll send an invite for Wednesday morning. We can run a shorter repeat for anyone who misses it, so nobody is left out. Have a good weekend. Thanks, Laura

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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