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Kate Ormerod traced a hospital contract grouping problem to a naming difference and applied a fix after Jana Fischer confirmed the grouping. Jana said the team is using the brain much more now.

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Current to 14 Oct 26

Kate Ormerod traced a hospital contract grouping problem to a naming difference and applied a fix after Jana Fischer confirmed the grouping. Jana said the team is using the brain much more now.

Ask: Contracts were not showing against the right hospital group in the key account pages. Kate prepared a fix and asked Jana to confirm the grouping first.

Customer view: Jana confirmed the grouping and said this was the one thing getting in the way of account reviews. She also reported much heavier use by the team.

Next: Kate asked Jana to check a couple of key accounts and will close the ticket at the end of the week unless she hears otherwise.

AI · claude-sonnet-5-5 · 14 Oct 2026

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Updated 9 Oct 26

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First message2026-07-17

Last message2026-07-23

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Kate Ormerod 17 Jul 2026 10:31
to Jana Fischer
Hi Jana, I am following up on your ticket about the hospital contract view. It looks like a few contracts were not showing against the right hospital group, which we traced to a naming difference between your contracts and your service tickets. I have prepared a fix. Before I apply it, could you confirm that the University Hospitals grouping is the one you want to see in the key account pages? Kind regards, Kate Ormerod Support Engineer, BB-Demo
Jana Fischer 21 Jul 2026 09:19
to Kate Ormerod
Hello Kate, Yes, that grouping is correct. Thank you for looking into it so carefully. The team is using the brain much more now and this was the one thing getting in the way of our account reviews. Please go ahead. Best regards, Jana
Kate Ormerod 23 Jul 2026 11:15
to Jana Fischer
Hi Jana, The fix is applied and the contracts now sit under the right hospital groups. Please have a look at a couple of your key accounts and tell me if anything still seems off. I will close the ticket at the end of the week unless I hear from you. Glad to hear the team is getting good use out of it. Cheers, Kate

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