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Kate Ormerod traced a support issue to a new column in the service ticket export and updated the mapping the next day. Kai Petersen was helpful and the fix was due in the nightly refresh.

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What was said

What this says

As at Fri 9 Oct 2026

Kate Ormerod traced a support issue to a new column in the service ticket export and updated the mapping the next day. Kai Petersen was helpful and the fix was due in the nightly refresh.

Ask: Kai raised a ticket about data from the service ticket export not loading correctly.

Customer view: Kai was responsive and said the rest of the data looked fine.

Next: Kate updated the mapping and will check the next morning that records have loaded. The thread does not show whether they did.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-06-03

Last message2026-06-04

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Messages

Kate Ormerod 3 Jun 2026 16:44
to Kai Petersen
Hi Kai, Thanks for raising the ticket today. I have had a look at what you sent and I think the issue sits with how the connector is reading the service ticket export, rather than with the brain itself. I have not changed anything in your environment yet. Could you tell me whether the export changed format recently, for example a new column or a different date layout? That would help me confirm before I touch the configuration. Kind regards, Kate Ormerod Support Engineer, BG-Demo
Kai Petersen 3 Jun 2026 16:57
to Kate Ormerod
Hello Kate, Thanks for the quick reply. I think a column was added a few weeks ago by our service team, but I am not certain which one. I can ask a colleague in IT tomorrow morning and come back to you. In the meantime the rest of the data looks fine on our side. Best regards, Kai
Kate Ormerod 4 Jun 2026 10:29
to Kai Petersen
Hi Kai, No need to chase your colleague. I found the new column in the sample you attached and have updated the mapping. The nightly refresh should pick it up tonight, and I will check tomorrow morning that the records have loaded. If anything still looks off after that, reply here and I will pick it straight back up. Kind regards, Kate

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help