Booking our next check-in
Email thread Ardenmore Pension Administration · cs
Marcus Bell asked Elaine Turvey for a 30-minute check-in. She agreed, wants the usage summary showing who uses it and how often, and will use it for a board discussion later in the year.
What was said
What this says
As at Fri 9 Oct 2026Marcus Bell asked Elaine Turvey for a 30-minute check-in. She agreed, wants the usage summary showing who uses it and how often, and will use it for a board discussion later in the year.
Ask: Marcus proposed 30 minutes in the next couple of weeks and offered to cover two routine tickets. Elaine accepted, with mornings best.
Customer view: Elaine wants to see who is using the brain and how often, to support a board discussion on the position. This is a value question from finance, not a complaint.
Next: Marcus sends an invite for a morning slot and prepares the usage summary.
The thread
Updated 9 Oct 26Messages
Marcus Bell 31 Mar 2025 12:13Hi Elaine, Hope you are well. It would be good to get our next check-in in the diary. Shall we book 30 minutes some time in the next couple of weeks? I've pulled the numbers and usage has picked up nicely since our last conversation, so there is something worth looking at together. I can also run through the couple of tickets your team raised recently, both of which were routine. Let me know which days suit you and I will send an invite. Thanks, Marcus
Elaine Turvey 1 Apr 2025 09:27Hello Marcus, Thank you, that sounds sensible. Any day next week would work for me, mornings are best. I would like to see the usage summary, particularly who is using it and how often. It will help me when we discuss the position with the board later in the year. Kind regards, Elaine Turvey