Finding a time to talk about your renewal

Dear Graham, I hope the week is treating you well. I wanted to write directly, just to close the loop on the renewal and make sure you have a proper chance to talk it through with us before the contract end on 9 Jan 2027. Tom has been in touch with Mandy about the commercial side, so I won't repeat that here. What I would like to do is set aside some time with you, as executive sponsor, to look at how the brain is being used across the key-account, collections and complaints teams, and what you would want from the next term. The 180 licensed users are the starting point, but I am more interested in how the team is finding it day to day, and where it is, or is not, answering the questions they actually ask. Could you let me know a couple of times over the next two weeks that suit you? About an hour should do. If you would like Mandy or anyone else from your side to join, tell me and I will make sure we cover what matters to them. If it is easier, send the invitation to whoever manages your diary and I will fit around it. Otherwise I will come back to you by the end of this week with a few options. Best wishes, Daniel Daniel Okafor Customer Success Manager, BB-Demo