Finding a time to talk about the renewal

Dear Graham, Thank you again for your time at our last conversation. I wanted to come to you early about the renewal, as your Enterprise contract runs to 9 Jan 2026 and I would rather we had the conversation properly than leave it to December. The headline from my side is a good one. Usage across your key-account, collections and complaints teams has grown nicely this quarter, and the team seem to be finding the brain genuinely useful. I would like to walk you through what the teams are asking it, what has changed since go-live, and what you would want from the next year. Could we find thirty minutes in the next week or so? Tom Ashdown, who looks after the commercial side, would join me if that suits you, and I can bring anyone from your side you would like in the room. Just to close the loop on one point: nothing is needed from you before we speak. I only want to make sure the diary is not the problem. Best wishes, Daniel

Daniel, Thank you for raising this early, which is what I ask of suppliers. Yes, let us speak. I would like the headline first: what does the customer see, and what has it changed for our complaints handling? I will want my own team's view before anything is agreed, so please keep the first conversation to the two of us plus Tom. I am free on Monday afternoon or Tuesday morning. Please send an invitation for whichever suits you. Graham Tovey

Dear Graham, Thank you, that is very helpful. I will go for Monday afternoon and send the invitation to you and Tom shortly. I will lead with the headline and what your teams see day to day, and keep the commercial detail to the end. I will also bring a short note on how the 180 licensed users are being used, so we are talking about real activity and not impressions. I will come back to you before Monday if anything changes on our side. Best wishes, Daniel