Catching up on how the brain is going
Email thread Brimscombe Energy · cs
Siân Pritchard agreed a further check-in with Nikhil and asked Daniel Okafor to show how teams ask questions of the brain and who asks them, before any claims to the wider business.
What was said
What this says
Current to 13 Oct 26Siân Pritchard agreed a further check-in with Nikhil and asked Daniel Okafor to show how teams ask questions of the brain and who asks them, before any claims to the wider business.
Ask: Siân wants usage covering how teams ask questions and who is asking, repeating "Let's measure it before we claim it." She suggested Thursday or Friday of the following week, mornings.
Customer view: engaged and positive, with the key-account team asking about three different things in one week. Nikhil will want to discuss the loads.
Next: Daniel is to confirm a slot and bring a summary of the 180 licensed users.
The thread
Updated 9 Oct 26Messages
Daniel Okafor 16 May 2025 11:07Hi Siân, Thank you for your time on the call. It was good to hear how the key-account, collections and complaints teams are using the brain day to day, and I came away with a few notes I would like to follow up properly. Just to close the loop, I would like to put a check-in in the diary for the next couple of weeks. I would suggest an hour, and it would be useful to have Nikhil there as well so we can cover the usage side and the data platform side together. How is the team finding it since more people have been added? I would like to hear what has worked and what has been less smooth. If you can let me know a couple of days that suit you, I will fit around them. I will also bring a short summary of how the 180 licensed users are getting on so we have something concrete to look at. Best wishes, Daniel
Siân Pritchard 19 May 2025 17:41Hi Daniel, Thanks for the note, and for the call last week. Yes, a check-in would be useful. I will bring Nikhil along, he will want to talk about the loads anyway. Thursday or Friday of next week would suit me best, ideally in the morning. Mid-week I am tied up with the complaints team. If neither works for you, send me a couple of alternatives and I will move things around. One ask: could you include something on how the teams are asking questions of the brain, and who is asking them? I would like to measure it before we claim anything to the wider business. Let's measure it before we claim it, as I keep saying to my own team. The key-account team asked it about three different things this week, so there is plenty to show you. Diolch, Siân On 16 May 2025, at 11:07, Daniel Okafor wrote: > I would like to put a check-in in the diary for the next couple of weeks.