Booking our next check-in

Hi Siân, Thanks again for your time on our last call. It was good to hear how the key-account, collections and complaints teams are getting on with the brain. I'd like to get our next check-in in the diary while it is fresh. Would Thursday or Friday next week suit you? An hour should be plenty, and I'm happy to work around your side. If there is anyone else you would like to bring, please do. How is the team finding it day to day? I'd rather hear that from you before I put an agenda together. Best wishes, Daniel

Hi Daniel, Thursday works for me, any time after 14:00. Friday is full. The teams are asking the brain a lot more than they were a few months ago, and I'd like to bring someone from collections and someone from complaints so you hear it from them directly. One request: could you send me the usage broken down by team before we meet? Let's measure it before we claim it. I would rather we walk in with what the record says than with impressions. Diolch, Siân

Hi Siân, Apologies for the slow reply, I wanted to check the usage view before I answered. Thursday at 14:30 it is, and I'll send an invite shortly. I'll come back to you by Monday with usage by team, so you have it ahead of the call. I'll also look at how we are doing against the 180 licensed users, so we can talk about headroom as well as adoption. Just to close the loop, I'll plan on a few minutes at the start for your colleagues from collections and complaints to say what they are using it for. On 28 Apr 2025, at 17:49, Siân Pritchard wrote: > Thursday works for me, any time after 14:00. Friday is full. Best wishes, Daniel