Proposal walk-through: finding a time

Hi Siân, Hope your week's been a decent one so far. Thanks again for the time on the call, it was really useful to hear how the key accounts, collections and complaints teams each work day to day. Let's get something in the diary to take you through the proposal properly. I'd rather do it live than have you wading through a document on your own, and it gives you a chance to pull in whoever you'd like from the teams who would actually be asking the brain questions. Would Tuesday or Wednesday next week suit? An hour should do it, and mornings are best from my side. Leave the invite with me once you've picked a slot. Cheers, Tom

Hi Tom, Thanks for this. Tuesday morning works best for me, Wednesday is taken up with our complaints review. Ten o'clock, so 10:00, would be ideal if you can do it. I'd like the head of complaints and a colleague from collections to join, so the questions come from the people who would use it rather than from me relaying them. Could you make sure the walk-through shows what each team would see for a single business customer: their sites, contracts, calls and bills together? One customer, one view is what I need to be able to show. I'll also want to be able to explain to Graham what is in the proposal in plain terms, so please keep the commercial part clear and separate. Diolch, Siân

Hi Siân, Tuesday at 10:00 is fine, no drama. I'll send the invite this afternoon and ask for it to be held for the full hour. I'll build the session around one business customer end to end, so your teams can see the sites, contracts, calls and bills sitting together, and I'll keep the commercial section as its own part so it's easy to take to Graham afterwards. Do you want Graham on the invite as well, or would you rather brief him yourself once we've been through it? Happy either way. Cheers, Tom