Check-in next week?

Hi Nicola, Hope the week has been a quiet one on the complaints front. I've pulled the numbers for Harcastle ahead of our next check-in and there's a good story in them. The number of people using the brain each month has grown nicely since the winter, and your account managers are clearly leaning on it more. Nothing has come through to support in the last month either, which is always a nice thing to report. What I'd like to cover: - how the account managers are using the collections, tickets and invoices view day to day - whether the 40 licensed users still look about right for how the teams are working - anything you'd like us to add or change before the summer Shall we book half an hour early next week? I'm happy to jump on a call whenever suits, and I can share my screen so we go through the usage together rather than me just describing it. Thanks, Marcus

Hi Marcus, Good to hear, and yes please, let's do it. Half an hour is plenty. Tuesday or Wednesday morning works best for me. Thursday is already full of depot reviews. If you can send over the usage view beforehand I'll have a look and bring three things of my own: what's working, what's annoying the account managers, and what I'd like to see next. One thing to flag now so it doesn't surprise you. We're expecting a few new faces on the integration side soon, and I'd like them to see what the brain does for us. I'll come back to you on that once I know more. Thanks, Nicola