Notes from our check-in

Hi Nicola, Thanks for your time today. Here are my notes from the call, so we both have the same picture. What we covered: - Usage is up clearly on the previous quarter, and it is the account managers driving it. You said they now open the brain first when a customer rings about a missed collection. - No support tickets have come through recently, and nothing is outstanding on our side. - Invoices are all up to date, so nothing to chase there. What we agreed: - I will send you a short usage report you can share with Andrew, showing who is asking questions and what about. - You will think about which other teams could use the brain. There is room on the 40 licensed users, so there is no pressure on numbers. - We will get another check-in in the diary for a few weeks' time. If I've got anything wrong or missed something, tell me and I'll correct it. Thanks, Marcus

Hi Marcus, Thanks for the notes, they match what I remember. Three things from me: - Please do send the usage report. Andrew will want to see it from the customer's side, so if you can show which questions relate to complaints and missed collections, that will land best. - I'd like a view of which depot, which round gets asked about most. If the brain can't split it that way yet, tell me what's the fix and who owns it. - On the other teams, I'll have a word with a couple of colleagues this week and come back to you with names. One small thing: I'd rather not leave a long gap before we speak again, so let's keep the next check-in to the sooner end of what you suggested. Thanks, Nicola