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Quick check-in before the summer

Email thread

Harcastle Environmental logo Harcastle Environmental · cs

Marcus Bell asks Nicola Brearley for a 30-minute check-in, citing rising account manager usage and no recent support issues. The thread has no customer response.

What was said

What this says

Current to 13 Oct 26

Marcus Bell asks Nicola Brearley for a 30-minute check-in, citing rising account manager usage and no recent support issues. The thread has no customer response.

Ask: Marcus wants to review how account managers use the combined view, what feels clunky and what Harcastle wants next.

Customer view: There is no customer response in the thread, so Nicola's view is not shown.

Next: Marcus offered to take any slot from Nicola the following week.

AI · claude-sonnet-5-5 · 13 Oct 2026

The thread

Updated 9 Oct 26
Typecs
Messages1
First message2025-07-03
Last message2025-07-03

Messages

  1. Marcus Bell
    Marcus Bell 3 Jul 2025 12:32
    to Nicola Brearley
    Hi Nicola, Hope the week is going well. It's been a little while since we last properly sat down together, so I'd like to get a check-in in the diary. I've pulled the numbers for the last few weeks and there's a lot in there I think you'll like. Usage across the account managers has picked up well this quarter, and nothing has been raised with us on the support side recently, which is always a good sign. What I'd like to cover, if it suits you: - how the account managers are actually using the combined view of collections, missed-collection tickets, calls and invoices - what is working and what still feels clunky from your side - anything you want to see in the next few months, so I can plan around it I know your weeks fill up quickly, so I'm happy to jump on a call whenever suits you. Shall we book 30 minutes? Any day next week works for me, mornings are easiest, but just say if afternoons are better and I'll move things around. If it's easier, send me a couple of slots and I'll take whichever one fits. Thanks, Marcus Marcus Bell Customer Success Manager, BB-Demo

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