Let's get the implementation started

Email thread

Logistical thread: Laura Penhaligon congratulated Brooke Dawson on signing and sought a kickoff call. Brooke replied the same day, and Laura proposed Wednesday 14:00 UK time with a pre-call checklist.

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What this says

As at Fri 9 Oct 2026

Logistical thread: Laura Penhaligon congratulated Brooke Dawson on signing and sought a kickoff call. Brooke replied the same day, and Laura proposed Wednesday 14:00 UK time with a pre-call checklist.

Ask: Laura wanted a kickoff call to walk through data sources and connectors and set expectations for the build. Brooke replied within about an hour on 8 May 2026 with Tuesday or Wednesday.

Customer view: positive and responsive. Brooke is a National Customer Service Manager and the main operational contact.

Next: Laura to send the calendar invite and checklist so Brooke's systems team can prepare.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-05-08

Last message2026-05-12

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Messages

Laura Penhaligon 8 May 2026 12:04
to Brooke Dawson
Hi Brooke, Congratulations on signing. I'll be leading your implementation over the next few weeks. I wanted to schedule our kickoff call: we'll walk through your data sources, discuss the connectors and set expectations for the build. Are you free next week? Cheers, Laura
Brooke Dawson 8 May 2026 13:27
to Laura Penhaligon
Laura, Great, thanks! Tuesday or Wednesday work best for us. What time works for you? Brooke
Laura Penhaligon 12 May 2026 12:54
to Brooke Dawson
Brooke, Wednesday 14:00 UK time? I'll send a calendar invite and a pre-call checklist so you can get your systems team ready. Cheers, Laura

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help